Service Designer

Our client is a UK digital technology and software consultancy.

Join our client and Shape the Future

Were problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether were transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, youll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:
As an experienced Service Designer (Consultant) at our client, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate for needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.
You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.
MINIMUM (ESSENTIAL) REQUIREMENTS
Provide clear visibility of the end-to-end service experience
Input to and influence the future of the service experience
Familiar with a range of strategic models and can apply them
Understanding of business analysis in order to form problem statements
Provide guidance in needs-based design, design research, design thinking and service design
Coach and support junior team members
Comfortable working with researchers and wider team to create experience maps and service blueprints
Understanding of a variety of research and design methodologies and approaches
Can design, lead and facilitate workshops using a variety of techniques to drive outcomes
Able to communicate effectively at all levels
Excellent commercial awareness
Understanding of stakeholder management and how to identify, facilitate and map landscape
We are passionate about developing people a demonstrated ability in managing, coaching and developing senior members of your team and wider community
DESIRABLE
Experience of working in a full-service digital agency environment
Experience working with Agile delivery methodologies

Embracing our differences

We believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.