Service Designer

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Description
Job Title: Digital - Service Designer - One Login for Government
Duration: 6 months
Location: Telford with 2 days/week in office
Clearance Required: BPSS
Pay Rate: £492 per day all inc.(PAYE through FCSA Umbrella)

Job Description:

One Login are looking for a Service Designer to support the many phases of work we currently have (Phase1A, Phase1B & Phase2) to accelerate the delivery of the work. The work will include shaping and helping to deliver New Organisations, Verification, Converting Orgs to Individuals, Existing Users, Intermediaries, Multiple Roles and Complex Agents, plus Onboarding & Migration.

Activities will include Research users and journeys, understand business needs, explore the current service, identify constraints, review dependencies are work closely with stakeholders.

Creating clear problem statements, refined scope, assumptions, documented user needs, options on how to address problems and support to feed into an end of discovery report.

We're looking for people who challenge the status quo and are constantly looking to shape their working environment to make it an exciting, fun and interesting place to work. Keeping things fresh is something we encourage in our working practices, but the culture of continuous improvement is equally as important in our technical approach to building and delivering modern digital services. As a valued team member, your knowledge and experiences will be used to help the team deliver successfully.

Service Designer role (or experienced Interaction Designer) in the Discovery phase is to create user journey maps and service blueprints and visualises the problem space and opportunities.

Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we must deliver over the next few years.

Helping shaping delivery for the team, working closely with UX & Build teams, improving the team's ways of working and providing output to feed into the stakeholder updates/reports.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.