Quick Overview
Seniority
Mid Senior
Work mode
Hybrid
Location
Brooklyn, NY, United States
Posted
19 hours ago
Technical Support
Job Description
Tasks & Duties
- Perform System Design/Programming
- Work with staff (e.g, managers, senior programmers, support staff, product manager) to plan program implementation, enhancements and changes.
- Analyzes new systems and enhances/expands/improves existing systems, by studying specifications/determining feasibility for various projects, apprehends business requirements, creates technical documentation, designs and implements complex solutions from initiation to completion, including development, testing and pushing project through all development cycles and obtaining signoffs on project deliverables, using MAPPER/BIS CoolICE, MAPPER/BIS programming and databases, MAPPER/BIS GUI UI/UX, Mic
- Design reports, audit trails/logs, security mechanisms in batch programs, web applications and MAPPER programs
- Collaborate with the analyst groups and divisions to assess, recommend, and build new technology. Coordinate efforts on technical design considering capacity, performance, and high availability for systems/programs/applications. Provide support for and participate in the maintenance of NYCWAY systems, applications, programs
- Develops/maintains/enhances databases/ information systems, by defining physical structures/organization of databases/data sets/reorganizing database at appropriate intervals/monitoring performance/implementing backup/recovery/restart procedures/utilizing latest release of database software, to optimize performance/minimize storage requirements/support applications systems areas
- Provide assistance to technical support staff when they are unable to resolve a program, database, or IT issue by themselves
- Occasionally contact customers as may be needed to clarify the intent of a new feature or resolve a problem
- Provide general programming assistance to other programmers/projects as may be needed.
- Produce management reports as requested by users
- Perform Testing/Evaluation
- Tests programs and systems and integrates system modules.
- Develops, implements, and monitors information technology quality assurance standards.
- Troubleshoot reported system problems
- Provides production support to NYCWAY programs and applications
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