IT Support & Infrastructure Technicians – Lead, Help Desk & Network Support

Tryfacta is seeking IT Support & Infrastructure Technicians (Lead, Level 1 Help Desk, and Senior/Multi-Skilled) for our client, Carlsbad Municipal Schools (CMS), in Carlsbad, NM 88220. This is a temporary contract assignment requiring onsite support across 8+ school campuses and district facilities. Technicians must be willing to travel between assigned school locations during working hours.

Position Title: IT Technicians
Location: Carlsbad, NM 88220 – 100% Onsite, Multi-Site Support
Duration: January 20, 2027 – June 30, 2027, with potential annual renewals
Work Schedule: Standard school-day hours; occasional after-hours or emergency support may be required

Positions Available:

Lead IT Support Technician – 1 position

Level 1 Help Desk / Desktop Support Technician – 3–4 positions

Senior Network / Infrastructure Support Technician – 5–6 positions

Responsibilities for this position include, but are not limited to:

Lead Technician: Supervise the onsite IT support team, coordinate daily assignments, manage escalations, provide reporting, and serve as the primary point of contact for CMS Technology Department leadership.

Level 1 Technicians: Provide end-user support, troubleshoot Windows desktops and laptops, install and configure hardware/software, resolve help desk tickets, support printers and peripherals, and assist with classroom technology.

Senior/Multi-Skilled Technicians: Provide advanced troubleshooting, network support, server and infrastructure assistance, and technical support across multiple school campuses.

Support IT operations across 8+ school campuses and district facilities.

Respond to technical issues, service requests, and escalations in a timely manner.

Maintain effective communication with school staff and the Technology Department.

Travel between assigned school locations as required.

To be considered for this position, you should have:

Relevant hands-on experience in IT support, desktop support, help desk, networking, systems administration, or IT infrastructure, depending on the position.

Experience troubleshooting Windows operating systems, desktops, laptops, printers, and peripheral devices.

Knowledge of Microsoft 365, Active Directory, and help desk ticketing systems is beneficial.

For senior roles: experience with LAN/WAN, switches, routers, Wi-Fi, Windows Server, DNS, DHCP, and infrastructure troubleshooting.

For the Lead role: prior experience supervising technicians, coordinating support activities, and managing escalations.

Strong troubleshooting, communication, and customer-service skills.

Ability and willingness to work 100% onsite in Carlsbad, NM and travel between multiple school campuses.

Education & Certifications:

No specific degree or IT certification is mandatory under the RFP.

Preferred certifications include CompTIA A+, CompTIA Network+, and Cisco CCNA.

Relevant technical training and certifications will be considered an advantage.

Background Check Requirements:

Candidates must successfully complete State and FBI fingerprint-based criminal history checks.

New Mexico Sex Offender Registry check is required.

All required checks must be cleared before beginning work at a CMS location.

Interested candidates should apply with an updated resume specifying their relevant technical experience and preferred position level.