Administrative Sales Support Specialist

Job Responsibilities

Sales Support Specialist
Monitor and review incoming website contact form submissions on a daily basis. Assess and categorize each inquiry (e.g., product requests, legal matters, support requests, complaints, vendor partnerships, general company information). Triage and route each submission to the appropriate department or team for timely follow-up. Ensure urgent or sensitive matters are escalated promptly to the relevant personnel. Maintain accurate records of all submissions and their resolutions for tracking and reporting purposes.

Provide clear, professional communication when acknowledging receipt of inquiries, as needed. Identify and flag recurring issues or trends for potential process improvements. Partner with cross-functional teams and leaders in marketing and sales.

Skills

Background in sales enablement, Salesforce IT, and analytics.
Familiarity with marketing web leads and sales processes.
A sales-oriented mindset is preferred over a purely administrative one.
Project coordination or management experience is a plus.

Education/Experience: sales, marketing and analytics focus.