Business Analyst - Local

Job : Business Analyst - Advanced - 13911

Location : Columbia, SC ( Hybrid)

Client: State of South Carolina

DAILY DUTIES / RESPONSIBILITIES:

· Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.

· Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.

· Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.

· Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.

· Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.

· Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

· 10+ years of demonstrated business analysis experience in complex IT or technology environments.

· Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.

· Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.

· Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.

· Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

· Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.

· Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.

· Experience with SharePoint-based documentation repositories and governance.

· Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.

· Government or other highly regulated environment experience.

REQUIRED EDUCATION/CERTIFICATIONS:

Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification.

PREFERRED EDUCATION/CERTIFICATIONS:

CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification. Certifications are preferred but will not substitute for demonstrated experience and strong work products.