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Desktop Support Engineer

ICS Global Soft, Inc.Wilmington, DE🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationWilmington, DE, United States
Active DirectoryPowerShell

Job description

Hello,

Hope you are doing great.

We have an immediate Requirements for these role

📌 Hiring: Desktop Support Engineer

📍 Location: Wilmington, Delaware

🕒 Job Type: Long Term contract

Responsibilities:

  • Provide day-to-day End-User Computing (EUC) support for Windows desktops, laptops, and MacBooks.
  • Manage enterprise endpoints using Microsoft Intune, including device enrollment, configuration, compliance, patching, and software deployment.
  • Support NDN (Network/Device/Endpoint-related services) and troubleshoot connectivity, device, and user issues.
  • Administer Active Directory, Entra ID, Group Policy, and endpoint security.
  • Support device provisioning, imaging, application deployment, upgrades, and lifecycle management.
  • Troubleshoot Windows and macOS operating systems, applications, hardware, and peripherals.
  • Use PowerShell and automation tools to streamline endpoint management and support.
  • Monitor and resolve EUC incidents and service requests using ServiceNow/ITSM tools.
  • Implement endpoint security, compliance, and configuration standards across the enterprise.
  • Collaborate with infrastructure, security, and application teams to maintain a reliable end-user environment.
  • Key Skills: EUC, MacBooks/macOS, Windows, Intune, NDN, Active Directory, Entra ID, Group Policy, PowerShell, Endpoint Management, ServiceNow.

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