Junior Service Desk Technician

Join DYOPATH as a Junior Service Desk Technician

Are you energized by helping people solve IT challenges and keeping technology running smoothly?

DYOPATH is looking for a Junior Service Desk Technician who thrives on teamwork, curiosity, and a passion for delivering exceptional support.

Why You’ll Love Working Here

• Purpose with Passion: Join a company whose L.O.V.E. philosophy, Living Our Values Every Day, transforms everyday work into meaningful impact.
• Growth & Development: Access certifications, training, and opportunities that support your professional growth.
• Award-Winning Culture: Join a company known for delivering outstanding IT services internally and externally.
• Collaborative Environment: Work in a respectful, team-oriented setting where achievements are recognized.

Benefits

• Medical, Dental, and Vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available, with full details at dyopath.com/careers

Role Overview

• Location: On-site in Waddell, Arizona
• Schedule: Variable shift start times between 2:00 AM and 7:00 PM
• Pay Rate: $15.15 per hour

This Junior Service Desk Technician position serves as the first point of contact for customers seeking IT assistance and support.

Your Mission as a Junior Service Desk Technician

• Serve as the first point of contact for customers by answering calls, emails, and system-generated requests.
• Create and manage support tickets while ensuring accurate documentation.
• Provide timely notifications and updates using established procedures and standard operating procedures.
• Support equipment shipping, receiving, and inventory-related activities.
• Update mobility information and maintain organized storeroom operations.
• Assist with laptop resets, peripheral fulfillment, and package tracking.
• Document solutions and contribute to process improvement initiatives.
• Complete additional projects and responsibilities as assigned.

What You Bring to the Team

Education & Certifications

• High School Diploma or GED required

Experience & Skills

• Strong communication and customer service skills
• Basic knowledge of Windows operating systems and common IT tools
• Ability to follow standard operating procedures and manage multiple responsibilities in a fast-paced environment
• Familiarity with shipping processes and asset tracking is a plus
• Strong attention to detail and organizational skills
• Ability to work collaboratively in a team environment

Successful Junior Service Desk Technician candidates demonstrate strong customer service skills, attention to detail, and a willingness to learn in a fast-paced support environment.

Other Requirements

• Ability to work a flexible schedule within the designated operating hours
• Ability to pass a background check prior to hire

Why This Role Matters

As a Junior Service Desk Technician, you will play a critical role as the first point of contact for end users seeking technical assistance. Your support helps ensure requests are handled efficiently, users receive timely communication, and IT operations run smoothly.

This role provides an excellent opportunity to gain hands-on IT experience, develop foundational technical skills, and build a strong foundation for a long-term IT career with DYOPATH.