Business Analyst

Job Title: Business Analyst

Location: Atlanta, GA- onsite 5 days/ week

Duration: 6-month contract, with potential for extension

Required / Must-haves:

• 5+ years experience working with Business and technical teams to prepare system requirements and Technical and functional documents.
• Generate and analyze reports to support clinical and administrative decision-making.
• Provide advanced Windows troubleshooting and support for our software and cloud platform.
• Communicate effectively with internal and external customers to understand their issues and provide timely solutions.
• Compose clear and detailed JIRA tickets for developers and administrators.
• Ensure the security of IT systems and data, adhering to best practices and company policies.
• Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation.
• Stay updated on the latest industry trends and technologies to provide innovative solutions.

• Bachelor s degree in information technology, Computer Science, or a related field.
• Strong problem-solving skills and attention to detail.
• Customer-focused mindset with a commitment to providing high-quality support.
• Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.
• Excellent communication skills, both written and verbal.
• Ability to explain technical issues to non-technical stakeholders effectively.
• Experience with issue-tracking software.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Availability to work on-call or during off-hours as needed to support hospital IT operations.
• Adaptability and a proactive approach to problem-solving.