Senior Forward Deployed Engineer, Operate

About the Role

Join a healthcare AI team delivering production AI agent systems for healthcare and life sciences organizations. You will own technical delivery across client engagements, from early solution design through implementation and ongoing support, while helping improve reusable platform capabilities.

What You'll Do

• Lead client engagements from pre-sales demonstrations and requirements discovery through architecture, integration, launch, and post-launch support.

• Design and build production AI agent systems that connect with healthcare platforms such as EHR and EMR systems, claims, specialty pharmacy, and CRM tools, with attention to HIPAA requirements.

• Facilitate technical working sessions and present solutions to executive and technical stakeholders.

• Make independent architectural and implementation decisions, including selecting tools, defining integration scope, and resolving delivery challenges.

• Share insights from client deployments with the product team and develop reusable components for future implementations.

What We're Looking For

• 5 to 15 years of software engineering experience, including ownership of production systems from architecture through deployment.

• Experience producing end-to-end system architectures and architecture diagrams, and delivering customer-facing software in production.

• Experience putting LLM systems or AI agents into production, including evaluation, guardrails, and monitoring.

• Client-facing technical delivery experience, including pre-sales, scoping, integrations, and leading technical sessions.

• Fluency with JavaScript, Node.js, TypeScript, Python, Next.js, and React, plus cloud infrastructure on AWS or GCP.

• Healthcare or life sciences experience, such as patient services, specialty pharmacy, clinical operations, health insurance, or HIPAA compliance.

• Experience with data or machine learning pipelines, ETL/ELT, unstructured data, document ingestion, or predictive models is useful.

• Must be a U.S. citizen or Green Card holder. Experience in startup environments or beyond large healthcare providers is valued.

Compensation & Benefits

Base salary is $170,000 to $205,000 annually. Visa sponsorship is not available.

Location

Remote within the United States. Primary location: New York, United States.