Forward Deployed Engineer

About the Role

Join a newly formed customer-facing engineering team at an early-stage enterprise AI company focused on IT service management and workflow automation. You will build production systems with customers, turning complex operational needs into reliable AI-powered solutions and reusable platform capabilities.

What You'll Do

• Architect and build production-grade systems for customer pilots, translating complex requirements into scalable implementations.

• Develop and maintain backend services, APIs, and integrations that extend an AI agent platform.

• Build secure, reliable integrations with external systems, with strong observability and maintainability.

• Turn customer needs and edge cases into reusable product capabilities.

• Own deployments from initial architecture through launch, scaling, and ongoing optimization.

• Partner with customers and internal teams to solve high-impact problems and move solutions into production.

• Help establish processes for a new engineering function and contribute to product direction.

What We're Looking For

• At least 2 years of software engineering experience, preferably in product-focused or customer-facing roles.

• Strong backend engineering and system design fundamentals, with experience shipping production systems and building APIs or third-party integrations.

• Experience working directly with customers on implementations, pilots, solutions engineering, or forward-deployed projects, or a clear interest in moving into customer-facing engineering.

• Background in startups, small companies, or other fast-moving environments, with ownership and adaptability in ambiguous settings.

• Clear communication skills with technical and business stakeholders, and the ability to execute independently.

• Strong computer science, engineering, mathematics, or physics fundamentals.

• Exposure to AI or LLM systems, agent architectures, or automation platforms is helpful.

Compensation & Benefits

Base salary: $200,000 to $325,000 annually. Visa sponsorship is not available.

Location

On-site in San Francisco, California.