Salesforce Business Analyst - C2C/W2

Hi ,

The following requirement is open with our client.

Title                                        : Salesforce Business Analyst – Field Service WFM

Location                                : St Louis, MO (Onsite)

Duration                               : 12+ Months

Relevant Experience (in Yrs.): 8+

Job Description:

·         Job Details:

• ·         Must Have Skills
• ·         Field workforce management (WFM) tool experience Handson experience with fielddispatch workforce management tools such as Salesforce Field Service, Oracle Field Service (TOA), ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, routedispatch optimization, appointmentcapacity management, or geofenced job execution
  Candidate's WFM experience must be fieldmobile workforce, not contactcenteragent scheduling.
• ·         Experience in environments where they had to investi
• ·         Nice to have skills
• ·         Work directly with business stakeholders (not only within a BA team), with strong written and verbal communication skills up to VPlevel audiences.
• ·         Strong analytical thinking, stakeholder management, and the ability to communicate clearly with both technical teams and senior leadership
• ·         Detailed Job Description
• ·         Field workforce management WFM tool experience Hands on experience with field dispatch workforce management tools such as Salesforce Field Service, Oracle Field Service TOA,
• ·         ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, routedispatch optimization, appointmentcapacity management, or geofenced job execution.
• ·         Candidates WFM experience must be fieldmobile workforce, not contactcenteragent scheduling.
• ·         Experience in environments where they had to investigate and define business needs from ambiguous or incomplete requests not just document requirements that were already defined by someone else.
• ·         Work directly with business stakeholders not only within a BA team, with strong written and verbal communication skills up to VPlevel audiences.
• ·         Strong analytical thinking, stakeholder management, and the ability to communicate clearly with both technical teams and senior leadership
• ·         Minimum years of experience
• ·         8-10 years
• ·         Top 3 responsibilities you would expect the Subcon to shoulder and execute
• ·         Interview Process (Is face to face required?) Yes
• 
  Must Have Skills:
• ·         Salesforce
• ·         WFM
• ·         Scheduling
• ·         Dispatch
• ·         BusinessAnalysis

BEAULAH GRACE 

Technical Recruiter |ASCII Group LLC. 

Email:  |Direct: EXT: 114

38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335 

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