Quick overview
Job description
Senior Webex Contact Center Engineer (WxCC)
Overview
Client is migrating from PCCE to Webex Contact Center (WxCC) and requires dedicated support to the ongoing migration execution.
Tasks
Call flow design assistance/input; configure and script IVRs.
Configure voice call flows, queues, teams, and agents; convert agent
groups to Webex.
Support UAT, go-live, and Day 1 support activities.
Requirements
5+ years of contact-center experience
Webex Contact Center (WxCC) design and implementation experience
Hands-on WxCC delivery: Configure and troubleshoot flows/IVRs, queues, teams, agents, routing, and related settings; take work through testing, UAT, cutover, go-live, and Day 1 support.
Nice to have
Cisco PCCE
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