Salesforce Technical Business Systems Analyst

Required Technical Competencies

Identity & Access Management

• Customer Identity and Access Management (CIAM)
• MFA and authentication flows
• User registration and account lifecycle management
• Session management
• Identity governance concepts
• Customer-facing authentication and security controls

Salesforce Platform

• Salesforce Experience Cloud
• Customer Community architecture
• Guest user security model
• Role, profile, and permission structures
• Apex and API-driven integrations
• Salesforce security and compliance concepts

Integration & Architecture

• REST APIs and web services
• API Gateway and integration patterns
• Mobile and web application integrations
• Environment management and release processes
• Custom domains, certificates, and integration dependencies
• Ability to interpret architecture diagrams, sequence diagrams, and system interaction flows

Security & Non-Functional Requirements

• Security and compliance requirements
• Audit logging and traceability
• Performance and scalability considerations
• Availability and operational support requirements
• Risk and dependency analysis

Preferred Qualifications

• 5+ years of experience as a Technical BSA, Systems Analyst, Product Analyst, or similar role.
• Experience supporting Identity, Security, or Customer Authentication platforms.
• Experience working within Agile and Waterfall delivery models.
• Strong technical writing and documentation skills.
• Proven ability to facilitate discussions between technical and non-technical stakeholders.
• Experience supporting enterprise platform migrations or modernization initiatives.