Lead UX Designer Mobile and Web (Retail Ecommerce)

Lead UX Designer Mobile and Web (Retail Ecommerce) — Ecommerce UX design with

deep understanding of what drives Ecommerce While App experience will be about

50% of the envisioned work in 2027, the initial work will be in regular

responsive website feature design. They also will likely have this person

support their Design System needs in Q4 so experience in using Figma for Design

Systems would be a strong differentiator.

Team

Overview

The app experience has a lot of overlap to website and mobile website -

designing for iOS is different than just designing for web ("human

interaction guidelines"). Need someone who can flex and work on the

responsive web design (desktop and mobile web).

Designers are cross

functional – product page, shop page, registry, cart &

checkout – must have experience with a full ecommerce feature, though one

component within the feature isn't sufficient.

Project Description We are seeking a Lead UX Designer to join our Enterprise UX

Team, working on our E-Commerce websites (desktop and mobile) as well as native

apps (primarily iOS, Android nice to have). As a Lead User Experience Designer,

you will use your strong user-centered design skills to build best-in-class

experiences across our brands. You will work on a wide range of enhancements in

multiple parts of the customer journey. You will collaborate with

multi-disciplinary teams and provide design leadership to elevate our design

practices.

Duties/Day to Day Overview • Design for Ecommerce responsive websites (desktop

and mobile) as well as iOS apps (Android nice to have)

• Work with and contribute to our web and apps Design Systems

• Build relationships and work strategically with executives, product managers,

creative designers, researchers, technologists, and our brands. Serves as a

liaison between the business community and the IT organization to provide user

experience solutions and user research to meet the business needs

• Create journey maps, wireframes, UI, specifications, audits, heuristic

evaluations, taxonomy recommendations, task flows, and prototypes

• Use a deep knowledge of design principles and human behavior to design

exceptional frictionless experiences

• Synthesize customer feedback, research, and analytics into actionable results

• Uses skills as seasoned, experienced professional with a full understanding

of industry practices and company policies and procedures

• Resolves a wide range of issues in innovative and practical ways

• Strong knowledge of user experience and research best practices and

methodology

• Customer focused with high quality standards

• Demonstrates strong interpersonal, business communication and writing skills

Top

Requirements

(Must haves) • 8+ years experience working in Ecommerce UX design with deep

understanding of what drives Ecommerce KPIs

• Experience designing and optimizing multiple aspects of the Ecommerce funnel,

i.e. PLP, PDP, Cart and Checkout with deep understanding of what drives

Ecommerce KPIs.

• An outstanding design portfolio demonstrating strategic design thinking,

excellent visual design, and Ecom savvy in your projects.

• Strong ability to lead the design through influence and inspiration

• Experience with Figma and AI-assisted design workflows

• Design experience in responsive web on complex websites (e.g., Ecommerce)

• Design experience in iOS, native design conventions, and emerging

technologies (WSI uses Swift but not necessary for this role)

• Experience around ecommerce features, and/or home design/furniture space

• Strong visual and interaction design (using Figma) (they use this for

everything - design and prototyping)

• Strong organizational skills to manage fast-paced schedule and project work

• Must have a comprehensive understanding of UX principles, practices and

processes, and a track record of delivering UX solutions and value to product

and engineering teams in a large-scale business.

• Creative and testing mindset – looking for someone to consider different

approaches to ultimately find the best solution.

• Must be flexible in approach, comfortable presenting to multiple levels of

stakeholders

• Strong organizational skills to manage fast-paced schedule and project work

• Proactive, high level of engagement, etc.

• Degree in Design, User Experience, Human-Computer Interaction, a related

field, or equivalent practical experience

Additional

Qualifications

• Experience being involved & driving the discovery process

• Natural curiosity & inquisitiveness

• Strong fundamentals on information and interaction design, fundamentals of UX

(preferably from a relevant Degree)

• Experience with design systems highly desirable

• Proven ability to work cross-team and synthesize input from multiple groups

• Ability to juggle multiple priorities and effectively deliver in a fast-paced

environment

• Communication skills and collaborative.

• Understand what the stakeholders want and the design that they are looking

for.

• Ability to be influential, negotiate the vision

• B.S./B.A. or higher in User Experience Design, Information Design, Human