Marketing Contact Center Representative

Job Description
Job Description
Know your rights
Inform yourself of your rights and responsibilities by reviewing the content provided in the list below.
Employment Eligibility (e-Verify): English & Spanish
Right to work: English / Spanish
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Overview
The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Duties and Responsibilities

Manage an assigned multi-state agency territory
Develop and maintain professional and effective agency relationships
Host virtual video-conference meetings and trainings
Train new and existing agents on company products, procedures and guidelines
Deliver concise, valuable feedback regarding daily agency phone calls and trainings
Work with Call Center Manager in planning overall marketing, training and strategic growth plans for independent agencies
Monitor and report monthly agency production goals
Respond to communications in a timely and professional manner
Accomplish daily goals and perform other duties as assigned including inbound and outbound phone calls
Adhere to policies and procedures of employee handbook
Skills and Qualifications:
Minimum 1 years’ industry experience
Florida Insurance Licensure: 20-44 or 2-20
Strong ability to develop and maintain cooperative, positive, and trusting working relationships with our team
Ability to adapt to a changing environment
Experience in handling conflict situations with the utmost professionalism
Self-motivated and self-disciplined with the strong ability to work effectively and independently
Ability to use decision-making skills to offer options and resolve problems in a variety of contexts.

Strong verbal and written communication skills, active listening, and a professional phone voice
Proficiency in Microsoft Office including Teams, Word, Excel and Outlook
Fluency in multiple languages is a plus. #ZR
Benefit Highlights
Industry leading medical, dental and vision insurance plan
401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
Generous PTO policy
Eligible for performance based bonuses