Why This Role Stands Out
This hybrid role offers excellent opportunities for skill development in IT support and customer service within a reputable organization, where you'll be the crucial first point of contact for a wide range of technical needs. If you possess strong troubleshooting abilities and a passion for helping others, you'll thrive in this dynamic environment, and we encourage you to apply.
Quick Overview
Job Description
Avant Mutual is looking for a Service Desk Analyst to join our IT team as the first point of contact for IT support across Australia. You will provide first and second-level support, manage incidents, and help onboarding and asset management with a strong focus on customer service.
Ideal candidates will have experience in a Service Desk or Help Desk role, solid troubleshooting skills, and familiarity with Microsoft 365 and Freshservice.
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