Field Support Engineer

Title: Field Support Engineer
Location: Groton, CT
Duration: 3.6 months (approx..)
Job Summary
We are seeking a Field Support Engineer to support a Windows 10 to Windows 11 migration project at the client site in Groton, Connecticut. The individual will assess existing workstations, document hardware and software configurations, identify compatibility issues, and support workstation upgrades or replacements in accordance with approved enterprise standards and project procedures. The role requires hands-on Windows desktop and infrastructure support, software installation, hardware troubleshooting, network connectivity, and coordination with application owners, vendors, infrastructure teams, and end users. Experience supporting laboratory systems, instrument-control applications, or regulated environments is beneficial.
Key Responsibilities

• Assess existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements.
• Document workstation asset details, operating systems, installed applications, software versions, connected instruments, peripherals, interfaces, and other required configuration information.
• Evaluate hardware and software compatibility with Windows 11 and identify potential technical risks or remediation requirements.
• Support the replacement of legacy workstations with enterprise-standard Windows 11 computers when in-place upgrades are not suitable.
• Build, configure, and prepare Windows 11 workstations according to approved enterprise standards and project procedures.
• Install and configure business applications, laboratory software, instrument-control applications, and supporting tools using approved packages and vendor documentation.
• Support the migration of approved application configurations, local data, instrument settings, communication settings, and other required system components.
• Verify connectivity between workstations, instruments, peripherals, application servers, databases, printers, network shares, and other required services.
• Troubleshoot operating systems, device drivers, application installations, Windows services, permissions, network connectivity, and peripheral compatibility issues.
• Coordinate with software and instrument vendors to confirm Windows 11 compatibility, supported application versions, licensing, drivers, and installation requirements.
• Support backup activities before upgrades and ensure appropriate recovery or rollback procedures are available.
• Execute workstation upgrades and replacements according to approved implementation procedures, change controls, work instructions, and project schedules.
• Support Active Directory integration, domain-joined workstation configuration, endpoint management, and enterprise security requirements.
• Coordinate with infrastructure and cybersecurity teams on security agents, firewall requirements, network access, and permissions.
• Work with application owners and end users to verify functionality after upgrades or workstation replacements.
• Collaborate with Validation and Quality teams to provide technical information and support qualification or validation activities for regulated systems.
• Maintain accurate documentation of workstation assessments, configurations, implementation activities, issues, resolutions, and completion status.
• Identify and escalate technical risks, compatibility concerns, dependencies, and project blockers to the technical lead.
• Follow standard operating procedures (SOPs), change-management processes, data-integrity requirements, cybersecurity policies, and applicable GxP practices.
• Participate in project meetings, technical reviews, knowledge-transfer sessions, and deployment planning.
• Communicate workstation readiness, deployment progress, vendor dependencies, and implementation outcomes to project leadership.
• Support multiple workstation migrations according to project priorities while minimizing disruption to laboratory and business operations.
  

Required Skills and Experience

• 3–5 years of relevant experience in IT support, desktop engineering, systems support, or IT infrastructure.
• Strong hands-on experience troubleshooting Windows 10 and Windows 11.
• Experience installing, configuring, and administering Windows workstations.
• Proficiency in software installation, application troubleshooting, and operating-system compatibility assessment.
• Experience troubleshooting computer hardware, peripherals, device drivers, and Windows Device Manager.
• Working knowledge of Active Directory, domain-joined workstations, user and group permissions, and local security settings.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and network shares.
• Basic knowledge of backup, restoration, and data migration procedures.
• Ability to interpret technical documentation and execute established technical procedures.
• Strong troubleshooting, documentation, and technical communication skills.
• Ability to work independently, resolve technical issues, and escalate issues appropriately.
• Experience coordinating with application owners, infrastructure teams, vendors, and end users.
• Willingness and ability to work 100% onsite in Groton, CT, and support scheduled deployment activities.
  

Additional Preferred Experience

• Experience with Windows 10 to Windows 11 migration projects.
• Experience supporting laboratory workstations, scientific instruments, instrument-control software, or specialized peripherals.
• Familiarity with regulated or validated systems and applicable GxP practices.
• Experience with endpoint management, enterprise security tools, and workstation deployment standards.
• Experience supporting application qualification, validation, or post-migration functional verification.