Service Desk Specialist with Security Clearance

Service Desk Specialist Program Description: In this position you will serve as the first?level technical support for Microsoft Windows desktop systems, printers, voice-over-IP phones, and video teleconferencing systems, responsible for troubleshooting hardware, software, and peripheral issues. In this role, you will respond to user inquiries in?person, by phone, or through ticketing systems, ensuring all incidents and service requests are accurately documented, and escalate complex or unresolved issues to higher?tier support teams following established procedures.

Day-to-day Responsibilities: Gather and document customer information to identify, categorize, and troubleshoot IT issues and service requests.
Create, update, and track support tickets using service management tools to ensure timely resolution.
Provide basic account support, including password resets, access verification, and user profile troubleshooting.
Perform routine workstation support tasks, including software installation, configuration updates, and basic system checks.
Maintain documentation of common technical issues and solutions to support knowledge sharing and improve team efficiency.

Required Skills

1 year of experience working on an enterprise service desk, help desk, or similar IT-focused customer support role.
Prior experience providing technical assistance and support to Microsoft Windows desktop platforms