Merchant Sales Support

Job Description
Evolv | Newburgh, IN (On-site)
Evolv has been a trusted partner for over 25 years, delivering comprehensive merchant services solutions to businesses nationwide. Our commitment to excellence and customer satisfaction has positioned us as a leader in the payments industry.
We provide an all-in-one solution for merchants, including:

• Credit and debit card processing
• Website development, e-commerce, and SEO

Through partnerships with financial institutions, associations, technology providers, and independent sales organizations, Evolv ensures merchants receive best-in-class service tailored to their business needs.
The Merchant Customer Support Representative (Level 1) serves as a frontline resource for merchant clients, providing support across billing, funding, transaction research, and account maintenance.
Representatives are expected to manage inbound communication, maintain SLAs, and support internal teams while ensuring a high-quality merchant experience.
This role is best suited for individuals who thrive in a detail-oriented, fast-paced environment and take ownership of resolving complex merchant issues.
Handle inbound merchant inquiries via phone, email, and shared inboxes

• Research and resolve issues related to billing, transactions, and deposits
• Create, manage, and resolve CRM tickets
• Review statements and explain findings to merchants
• Audit closed accounts and ensure full closure
• Review and adjust pricing on approved accounts
• Participate in ongoing training
• Support additional operational tasks

Minimum 2 years customer service experience

• Microsoft Office proficiency
• CRM/ticketing experience
• 30+ WPM typing
• Customer-focused mindset
• Medical, dental, vision
• Training & development
• Monday–Friday, 8–5 CST

A leader in merchant services for over 28 years.
Since 1998, Evolv has been providing the latest in payment acceptance to merchant and partners, nationwide. What started as a family-owned sales office in Boonville, Indiana has Evolv-ed over the years.
Our mission is to build partnerships through excellence in customer service.
A leader in merchant services for over 28 years.\r\n\r\nSince 1998, Evolv has been providing the latest in payment acceptance to merchant and partners, nationwide. What started as a family-owned sales office in Boonville, Indiana has Evolv-ed over the years.\r\n\r\nOur mission is to build partnerships through excellence in customer service.