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Amazon Connect

Percient Inc.Plano, TX🇺🇸United StatesPosted Sep 16, 2026

Why This Role Stands Out

This hybrid Amazon Connect Architect role offers significant opportunities to design and implement cutting-edge cloud contact center solutions, leveraging your AWS and Infrastructure as Code expertise. You'll thrive here if you're a mid-senior professional passionate about building scalable enterprise solutions and integrating advanced AI capabilities. Apply now to join a dynamic team and shape the future of customer engagement!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Plano, TX, United States
Posted
Yesterday
AWSSplunkDatadogGitJavaLLMPythonTerraform

Job Description

Job Title: Amazon Connect Architect
Location: Plano, TX
 

Job Description:

 

  • Proficiency in at least one modern programming language (e.g., Python, Java)
  • Experience implementing cloud contact center platforms, preferably Amazon Connect
  • Strong expertise with Infrastructure as Code (e.g., Terraform)
  • Ability to architect and implement AWS applications and networking
  • Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
  • Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
  • Advanced knowledge of application and infrastructure architecture principles
  • Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
  • Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
  • Experience building and supporting enterprise solutions on AWS
  • Strong understanding of contact center operations (required)
  • AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

 

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