Eligibility Specialist

Summary:

Are you interested in helping improve the health and wellbeing of your friends and neighbors in Duluth, MN? For 50 years, Lake Superior Community Health Center (LSCHC) has provided universal access to health services for residents of the Twin Ports, and we want you to join our team to help expand access to the services we provide! Successful team members at LSCHC practices in Duluth possess a natural drive to improve the lives of the patients they encounter each day. Eligibility Specialists support LSCHC patients by connecting them to health insurance for which they qualify and other financial assistance applications. They also promote health access through outreach at community events and help patients access services that can improve their lives. The health-oriented solutions provided include, but are not limited to:

• Health insurance enrollment assistance
• Additional services provided by LSCHC: family medicine, dentistry, counseling, psychiatry, chiropractic care, discount pharmacy and more!
• Heating assistance
• Access to food banks and EBT benefits
• Transportation coordination
• Hospital charity care program enrollment, and more!

Apply today to help LSCHC patients address upstream issues impacting their overall health!

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

·         Receive training to provide in-person enrollment assistance and information on MN Health Insurance Programs including MNsure, Medical Assistance, and MNcare.

·         Perform basic income screening for all programs, assist clients in completing the applications, advocate on their behalf, and follow-up after application has been sent to the appropriate agency.

·         Meet with new and existing patients to gather information and assess each individual patient’s need for enrollment assistance or additional services provided by LSCHC 

·         Provide a warm, interactive, and inviting experience for new and existing patients

·         Set up appropriate referrals with other LSCHC departments, including scheduling these appointments

·         Assist clients in applying for hospital and clinic charity care programs and other charity funds

·         Provide internal referrals to those without a regular physician and/or new to the community and in need of health care.

·         Maintain accurate data and statistics on program utilization, client demographics, case outcomes, etc.

·         Provide community outreach and education to inform the targeted population of the program services on the purpose and work of the organization.

·         Other duties as assigned.

Qualifications:

·         Bachelor’s degree in human service related field or 2-3 years hands on experience working with complex or diverse population

·         Experience with public health care programs or government related programs

·         Awareness of barriers individuals and families face in obtaining coverage through government programs, in using social services and in maintaining a healthy lifestyle 

·         Ability to work independently, be a self-starter, and also work in team-based environment

·         Ability to see how individuals work as a part of their environment and in larger systems

·         Qualified applications must possess a genuine drive to help.

·         Proven strong interpersonal skills, oral communication, and written communication

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development