Program Manager

Title: Program Manager

Location: Remote

C2C or W2

We are seeking an experienced Senior Program Manager for a long-term strategic contracting engagement

reporting up into the Product Management organization. This role is tied to a critical, multi-phase platform

expansion initiative. Rather than focusing solely on tactical execution, your primary mission is to establish

the robust operational foundation, playbook architectures, and standardized frameworks that will enable a

permanent program team to run and scale these integrations long-term.

We are looking for a seasoned individual contributor with deep program management experience who has

successfully established structure for large-scale enterprise projects from scratch. You will partner directly

the team to translate complex, ambiguous platform configurations into reliable, institutionalized runbooks

and repeatable business functions.

Responsibilities

Establish Technical Platform Configuration Playbooks: Partner directly with the Product SPOA to

standardize technical configuration rules and playbooks across critical product domains:

User Lifecycle Management (ULM): Standardizing identity provisioning, IDP configurations,

and bulk roster migrations.

Multi-Tenancy: Coordinating net-new tenant configurations across affiliate service

organizations.

Branding: Architecting asset collection, sub-brand setups, and regional Marketing Center

compliance rules.

Transaction Journey (TJ): Mapping regional compliance, commission structures, and

payment policies for CCiBT integrations.

Standardize Integration Testing & QA Gateways: Partner with TPMs to establish a predictable,

standardized testing and QA framework for Platform Expansions. Define and scale comprehensive,

repeatable test plan templates, smoke-test protocols, and bug-bash guidelines to ensure

high-quality launch verification is built directly into the program infrastructure.

Revamp Launch Readiness & Hypercare Frameworks: Establish the framework for launch

readiness and hypercare support for the different Platform Enablement archetypes. This should

include a scalable, predictable Go/No-Go readiness framework, revamping the Go/No-Go review

templates, as well as post-launch escalation procedures. Partner with Product Support to build the

blueprint for day-of-enablement "Hypercare" war rooms so they can be run systematically.

Lead Continuous Improvement & Retro Frameworks: Map out complex cross-functional integration

workflows to identify systemic product bottlenecks, capacity constraints, and operational

dependencies. Build actionable retrospective frameworks that feed system insights back to