Industrial Plant/Manufacturing Company

Elmore, OH

Work onsite M-F

Needed ASAP

Contract to Hire

Must work on W2

No C2C

Service Desk Technician with Windows and Networking Administration

ABOUT THE OPPORTUNITY

Central Point Partners seeks a Help Desk Technician for a confidential manufacturing client. Join a small onsite IT team providing user support and hands-on infrastructure assistance across a large site.

SITE REQUIREMENTS

• Comfort working around chemicals in a manufacturing setting and following required shower-in/shower-out, security and safety protocols.
• Willingness to perform hands-on equipment support and drive a site golf cart between buildings.

RESPONSIBILITIES

• Independently diagnose device issues and guide non-technical users through troubleshooting by phone and in person, providing timely, professional customer service.
• Image PCs; install software and peripherals; maintain, repair and upgrade computers, phones, printers and other devices.
• Assist the infrastructure team with physical installation and troubleshooting of switches, access points, network cabling, servers, process PCs, shop-floor equipment and label printers.
• Provide first-level administration support for user accounts, passwords, file restores, storage and access rights.
• Monitor the support inbox and ticketing system, document progress, follow up with users through resolution and escalate unresolved incidents and requests.
• Meet ITSM incident response and resolution targets under service level agreements. Follow support procedures and complete ongoing training.

REQUIRED QUALIFICATIONS

• 2+ years of applied IT support or service desk experience, including customer support by phone.
• Knowledge of standard business desktop hardware and software, with PC or network administration experience.
• Strong verbal and written communication and professional troubleshooting skills.
• Ability to work independently and collaboratively, staying composed during surges in work.
• Education requirement: 5 years of IT support experience or an associate degree or college diploma in process.
• Must be able to pass a background check and drug screen. No sponsorship is available.

PREFERRED QUALIFICATIONS

• 3+ years of applied IT support or service desk experience; an undergraduate degree; Windows troubleshooting experience.
• Self-motivated and well organized, with strong prioritization skills and the ability to perform well under pressure.