Field Supervisor - Bilingual English/Spanish Required

Field Supervisor – Bilingual English/Spanish Required

Heritage Home Healthcare | Albuquerque, NM

Position Overview

Heritage Home Healthcare is seeking a highly organized, dependable, and compassionate Field Supervisor to join our Albuquerque team.

The Field Supervisor plays an important role in supporting our clients and caregivers both in the office and in the field. This position coordinates client and caregiver schedules, assists with daily payroll and service authorizations, responds to client and caregiver needs, maintains accurate records, and travels to clients’ homes to conduct supervisory visits.

This is not a fully office-based position. The Field Supervisor regularly travels throughout Albuquerque and surrounding service areas to meet with clients and caregivers in their homes. Candidates should be comfortable working in both an office environment and clients’ homes.

Fluency in both English and Spanish is required. The successful candidate must be able to communicate professionally and effectively in both languages with clients, caregivers, families, and team members.

Key Responsibilities

• Conduct supervisory visits in clients’ homes throughout Albuquerque and surrounding service areas.
• Meet with clients and caregivers in the home to review services, address questions or concerns, and help ensure services are being provided appropriately.
• Document supervisory visits accurately and communicate follow-up needs to the appropriate team members.
• Travel locally between the office and client homes as required throughout the workweek.
• Answer and manage a high volume of incoming phone calls professionally and efficiently.
• Communicate with clients, caregivers, families, and team members in both English and Spanish.
• Schedule and coordinate client visits based on client needs, caregiver availability, and service requirements.
• Assist caregivers with schedules, changes, updates, and other day-to-day support needs.
• Monitor daily schedules and respond quickly to call-outs, schedule changes, and staffing needs.
• Process daily payroll accurately and on time.
• Track client service authorizations and help ensure scheduled services remain within approved limits.
• Maintain accurate and up-to-date client and caregiver records.
• Enter and update information in scheduling, payroll, and office systems.
• Respond to client and caregiver questions or concerns and escalate issues when appropriate.
• Maintain confidentiality and professionalism when handling sensitive client and employee information.
• Work collaboratively with the office team to support consistent, high-quality services for clients.

Required Qualifications

• Fluent in English and Spanish, both verbal and written.
• Must live in Albuquerque, NM, or the surrounding area.
• Ability and willingness to travel locally to clients’ homes to conduct supervisory visits.
• Comfortable interacting directly with clients and caregivers in a home setting.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to multitask, prioritize responsibilities, and adapt quickly in a fast-paced environment.
• Ability to manage a high volume of phone calls while maintaining professionalism and attention to detail.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to learn scheduling, payroll, and healthcare software.
• Strong attention to detail and accuracy.
• Dependable, professional, and team-oriented with a strong commitment to client service.

Preferred Qualifications

• Previous experience in home healthcare, healthcare, scheduling, customer service, or administrative coordination.
• Understanding of home healthcare services and the relationship between clients, caregivers, families, and the home healthcare agency.
• Experience scheduling caregivers or coordinating in-home services.
• Experience conducting client or supervisory home visits.
• Experience with healthcare service authorizations.
• Experience processing payroll or working with payroll/timekeeping systems.
• Experience working in a fast-paced healthcare or service environment.

What We’re Looking For

The ideal candidate understands that home healthcare is a people-focused, fast-moving environment. You may be coordinating schedules in the office one moment and meeting with a client and caregiver in the client’s home the next.

We are looking for someone who is comfortable communicating with many different people, solving problems as they arise, staying organized when priorities change, and providing professional and compassionate support to both clients and caregivers.

Previous home healthcare experience is preferred but not required. Candidates with strong transferable experience who understand the home healthcare environment and are comfortable working directly with clients and caregivers in their homes are encouraged to apply.

What We Offer

• Competitive wages and benefits package.
• Opportunities for professional development and career advancement.
• Ongoing training and support.
• A supportive and collaborative team environment.
• An opportunity to make a meaningful difference in the lives of clients and families.

Why Join Heritage Home Healthcare?

At Heritage Home Healthcare, we are committed to delivering compassionate, personalized care that helps individuals maintain their independence and dignity in the comfort of their own homes.

As a Field Supervisor, you will play a direct role in supporting the clients and caregivers who make that mission possible. Your work will combine field visits, client and caregiver support, scheduling, coordination, and daily operations, making this an excellent opportunity for someone who enjoys variety, problem-solving, and working with people.

Apply Today

If you are organized, dependable, compassionate, fluent in English and Spanish, and comfortable working both in the office and in clients’ homes, we would love to hear from you.

Join Heritage Home Healthcare and become part of a team where your work truly matters.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development