Customer Identity & Access Management (CIAM) Engineer

Customer Identity & Access Management (CIAM) Engineer
Location: Phoenix, AZ
Experience: 6 10 Years

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We are seeking an experienced CIAM Engineer to design, implement, and support customer identity solutions for web, mobile, and API-based applications. The ideal candidate will have hands-on experience with Ping Identity and/or Strivacity, along with expertise in authentication, authorization, federation, and customer registration journeys.

• Configure, implement, and support enterprise CIAM solutions using Ping Identity and/or Strivacity.
• Onboard customer-facing web, mobile, and API applications onto CIAM platforms.
• Implement and manage authentication and authorization solutions using SSO, MFA, OAuth 2.0, OpenID Connect (OIDC), and SAML.
• Design and support customer registration, login, password management, profile management, and identity lifecycle workflows.
• Troubleshoot authentication, federation, and access-related issues across applications and platforms.
• Collaborate with application teams, security teams, architects, and business stakeholders to deliver secure and scalable identity solutions.
• Support platform upgrades, enhancements, integrations, and ongoing operational activities.
• Develop technical documentation, onboarding guides, and integration standards.

• 7+ years of hands-on experience in IAM/CIAM Engineering.
• Strong experience with Ping Identity and/or Strivacity platforms.
• Deep understanding of OAuth 2.0, OpenID Connect (OIDC), SAML, JWT, and SCIM.
• Experience integrating applications using REST APIs and identity protocols.
• Experience with cloud environments such as AWS, Azure, or Google Cloud Platform.
• Strong troubleshooting, analytical, and problem-solving skills.

• Ping Identity certifications are highly preferred.
• Experience with customer identity lifecycle management and adaptive authentication.
• Prior experience in Banking, Financial Services, or Insurance environments.
• Strong understanding of CIAM security best practices and customer experience optimization.