Service Desk II

Job#: 3055713
Job Description:
Apex Systems is a world-class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.
Apex has an opportunity for a Service Desk II. For applicants who are interested in this opportunity, send your updated resume to Gabriel Ortega, Account Manager, at .
Here are the details:
Position: Service Desk II
Location: Milwaukee, WI (in person 5 days/week)
Duration: 4-6 months (with possibility of extension)
Start Date: November 9th, 2026
Schedule: Monday-Friday, 8 hour shifts between 7am-5pm based on business needs
Rate: $25-27/hour
Service Desk Associate job description:

• The Service Desk Associate will provide professional and efficient technical solutions for PC Hardware imaging responsibilities and customer service requests / incidents within the Service Desk team.
• Under limited supervision, this role will collaborate with all members of the Service Desk to investigate technical problems. The Service Desk Associate will also collaborate with various teams for technical investigations as needed.

Responsibilities

• PC Hardware imaging responsibilities and handling customer service requests / incidents within the Service Desk team.
• Troubleshoot customer incidents to resolve PC hardware or technology problems.
• Documenting support related knowledge articles for purpose of improved service quality.
• Troubleshoot complex day-to-day software or hardware problems with desktops and peripherals.
• Provide installation and support of all supported software and hardware, including desktop configurations.
• Troubleshoot Microsoft Windows 11 and future Windows releases of desktop versions.
• Providing courteous and professional communication with clients and internal departments.
• Troubleshoot network connectivity problems for computers.
• Provide project assistance when requested.
• Network configuration and problem solving in Windows and Citrix environments (wired and wireless).
• Provide accurate incident management reporting as required by using ticketing system.
• Keep up-to-date with technical changes that affect user community.
• Any other PC hardware or Service Desk duties as assigned.

Physical Demands

• The position is predominantly stationary to computer workstation operations.
• This position is onsite in the office 5 days per week.
• Manual dexterity and sitting is required in carrying out the position responsibilities (i.e., use of personal computer).

Critical Skills / Must-Haves:
1. 2 or more years' experience in Service Desk/Help Desk environments.
2. Experienced in various PC imaging technology and End User Computing tools such as: SCCM (Microsoft Configuration Manager), Windows PE imaging, ServiceNow, Citrix, Bomgar, Microsoft Office 365, AWS Connect Call Center.
3. High technical proficiency in supporting end user equipment types (laptops, desktops, printers, mobile devices, etc.).
4. At least 2 years' experience supporting end users and systems, either on-site and remotely (e.g. Windows 11, Citrix published desktop and applications, Microsoft Products, SharePoint, and Active Directory accounts).
5. At least 2 years' experience supporting various operating systems (Windows 10 or 11, Windows PE imaging)
6. Extensive experience using Microsoft Office products (Excel, Word, Outlook, PowerPoint, etc.).
7. Experience managing hardware and software assets using IT Asset Management best practices.
8. Extensive experiencing troubleshooting wide range of technical issues related to but not limited: applications, files and directories, OS errors, internet issues, etc.
Required Soft Skills
Experience communicating clearly, professionally, and efficiently with end users and business partners.
Nice-to-Haves:

Strong understanding of best practices in relation to end user computer usage and maintenance.

Strong understanding of PC imaging technology and End User Computing tools such as: SCCM (Microsoft Configuration Manager), Windows PE imaging, ServiceNow, Citrix, Bomgar, Microsoft Office 365.

Strong working knowledge of troubleshooting endpoint network connectivity, VPN and two factor authentication workflows.

Strong working knowledge in Windows 10 and 11 operations.

Preferred Soft Skills

• Demonstrate genuine interpersonal and written communication skills.
• Ability to translate information in written and verbal form to both technical and non-technical audiences.
• Ability to work with little or no supervision from direct leader.
• Ability to work in a high-volume, highly technical environment.
• Demonstrate a strong customer-service centric approach.
• Ability to self-motivate, work independently, and take ownership of job responsibilities to deliver on expectations.
• Natural problem solver and innovator.
• Ability to multitask, switch focus and identify urgency in customer incidents.
• Excellent verbal and written communication skills.
• Self-starter, take initiative and strong appetite for learning.
• A service-oriented attitude with the utmost discretion in handling sensitive/private information through technical issues and other matters.

Education: Associate or bachelor's degree; or 2 or more years related experience and/or training from a technical school.
The top-performing candidate will have hands-on experience with:

• Service Desk and Help Desk operations
• PC imaging and deployment
• ServiceNow
• SCCM/Microsoft Configuration Manager
• Enterprise desktop support
• Strong customer service skills
• End-user support in a corporate environment

This individual will be a self-starter who takes ownership of issues, excels at troubleshooting, communicates effectively with users, and thrives in a fast-paced support environment.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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