Technical Helpdesk Analyst 3

Job#: 3043573

Job Description:
Technical Helpdesk Analyst 3

Location: Remote

Role Overview

Our organization is seeking a Helpdesk Analyst for a leading global manufacturing and technology organization. This role will support an Employee Services team focused on delivering technical assistance and support to internal users. The main function is to provide technical assistance to computer system users by answering questions or resolving computer problems for clients in person, via telephone, or from a remote location. The ideal candidate will be responsible for troubleshooting hardware and software issues, resolving user inquiries, documenting solutions, and ensuring a positive end-user experience in a remote support environment.

Key Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Install software or perform hardware testing remotely.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Diagnose and resolve technical problems via phone, email, chat, and remote support tools.
• Document incidents, service requests, resolutions, and support activities within a ticketing system.
• Prioritize workload, manage multiple requests, and work independently.

Required Qualifications

Education: An Associate's degree in a computer-related field or equivalent training is required.

Experience: 5-7+ years of experience in Help Desk, Service Desk, Desktop Support, or Technical Support roles is required.

Technical Skills:

• Experience troubleshooting hardware, software, operating systems, and end-user technology issues.
• Experience supporting Microsoft Windows, Microsoft Office, and common enterprise applications.
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software, and internet directory services software.
• Strong verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
• Ability to work independently and manage one's time.

Preferred Qualifications

• Experience supporting remote and hybrid workforce environments.
• Familiarity with Active Directory, user account management, and password reset procedures.
• Experience with ServiceNow or similar IT service management platforms.
• Knowledge of desktop imaging, software deployments, and remote device troubleshooting.
• Exposure to enterprise collaboration tools such as Microsoft Teams and Outlook.
• Experience working within large corporate or shared services environments.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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