Jira Specialist

Jira Specialist

Our client, a leading global supplier for IT services, requires Jira Specialist to be based at their client's office in Kent, UK.

This is a hybrid role - you can work remotely in the UK and attend the Kent office 1-2 days per week .

This is a 6+ month temporary contract to start ASAP

Day rate: Competitive Market rate

The Jira Specialist will be responsible for configuring, administering, and optimizing South East Water's Atlassian ecosystem, including Jira Service Management (JSM), Jira Software, Confluence, Atlassian Assets (Insight), and Jira Plans. The role will support enterprise service management processes, workflow automation, reporting, integrations, and platform governance while ensuring alignment with ITIL best practices and business objectives.

Key Responsibilities

• Configure and maintain Jira Service Management projects, workflows, SLAs, request catalogues, automation rules, and portals.
• Support the design and maintenance of Atlassian Assets (CMDB) to improve service visibility and dependency mapping.
• Develop dashboards, reports, and Jira Plans to provide operational and project delivery insights.
• Implement and support integrations between Jira and enterprise applications including monitoring and collaboration platforms.
• Provide platform support, user training, governance guidance, and continuous improvement recommendations across business functions

Key Requirements

Essential Skills:

• Strong hands-on experience with Jira Service Management (JSM), Jira Software, and Confluence administration.
• Experience configuring workflows, request types, queues, SLAs, permission schemes, screens, and automation rules.
• Knowledge of ITIL processes including Incident, Problem, Change, Service Request, and Knowledge Management.
• Experience working with Atlassian Assets (Insight) and CMDB/data relationship management.
• Experience integrating Jira with enterprise tools using REST APIs, webhooks, and automation frameworks.

Desirable Skills:

• Experience implementing Enterprise Service Management (ESM) solutions for HR, Facilities, Finance, or Customer Operations teams.
• Experience with Jira Plans, dashboards, portfolio reporting, and cross-team delivery visibility.
• Knowledge of Opsgenie/JSM Operations, alert management, incident swarming, and on-call schedules.
• Experience integrating SolarWinds, Azure DevOps, Salesforce, Workday, ServiceNow, or Microsoft Teams with Jira.
• Atlassian certifications such as ACP-JSM, ACP Administration, or ACP Cloud certifications.

Due to the volume of applications received, unfortunately we cannot respond to everyone.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.