Floor Lead - Stratford, London

At Gymshark, we're more than a fitness brand. We're a community, united by a mission to inspire people to unlock their full potential. As a Floor Lead, you'll be at the heart of that mission, leading from the shop floor, delivering exceptional customer experiences, and helping create an energetic, high-performing environment for both customers and teammates.

This is a hands-on leadership role where you'll drive service standards, support daily store operations, coach team members in the moment, and act as a trusted keyholder. Whether you're leading a morning huddle, helping a customer find the perfect fit, or keeping the store running smoothly during peak trading periods, you'll bring Gymshark's values to life every day.

• Leading from the front to deliver an outstanding, human-first customer experience.
• Coaching and motivating team members to achieve exceptional service and operational standards.
• Running daily team huddles, sharing priorities, and creating energy on the shop floor.
• Supporting customers with product recommendations, outfit builds, and fitness-focused advice.
• Driving sales through genuine customer connections and value-led conversations.
• Taking ownership of shop floor presentation, stock availability, merchandising, and store standards.
• Serving as a keyholder, opening and closing the store in line with operational procedures.
• Acting as the on-duty leader when required, confidently making decisions and solving problems.
• Supporting stock flow, replenishment, deliveries, and back-of-house organisation.
• Handling customer queries and escalations with professionalism, care, and sound judgement.
• Ensuring health & safety, cash handling, and operational checks are completed accurately.
• Adapting quickly to changing priorities while maintaining a positive and productive environment

• Previous experience in a retail leadership role, with a track record of coaching, mentoring, and supporting team members.
• Experience working within a retail store environment, either on the sales floor or within a stock/operations function.
• Previous keyholder experience.
• Excellent customer service skills with the ability to create genuine customer connections.
• Strong communication skills and the confidence to lead teams through busy trading periods.
• Ability to multitask while maintaining high standards across customer service, operations, stock management, and visual presentation.
• A proactive, solution-focused approach and the ability to make decisions when needed.
• Passion for fitness, wellness, community, and the Gymshark brand.
• Adaptable mindset with a willingness to learn, develop, and embrace feedback.
• Valid Right to Work in the UK