Senior Manager, Data Center Operations

Key responsibilities

Safety leadership

Lead a proactive safety culture across employees, contractors, and service providers, reinforcing stop-work authority and accountability at every level.

Ensure work is supported by appropriate risk assessments, approved procedures, required qualifications, and effective controls, including electrical safety, hazardous energy isolation, and contractor safety practices.

Review incidents, near misses, and safety observations; ensure corrective actions address underlying causes and lessons are applied across the organization.

Critical facilities operations and technical ownership

Own the operational availability and reliability of all MEP infrastructure within your assigned data centers, including power distribution, backup generation, UPS systems, cooling, building controls, and associated life-safety systems.

Lead 24/7 facilities operations, including staffing, shift coverage, operating procedures, maintenance planning, and emergency preparedness.

Ensure preventive, predictive, and corrective maintenance is completed safely, effectively, and on schedule, with disciplined management of maintenance backlogs and equipment deficiencies.

Provide technical leadership for complex equipment issues, system performance concerns, and operational risk assessments.

Maintain rigorous change management and work execution practices, including standard operating procedures, maintenance procedures, emergency operating procedures, and contingency plans.

Lead facilities incident response and recovery, ensuring timely escalation, clear communication, thorough root-cause analysis, and sustained corrective action.

Leadership and people management

Lead, coach, and develop facilities operations managers, holding them accountable for safety, technical performance, team effectiveness, and employee development.

Build an organization with the staffing, skills, and leadership capacity needed to support current operations and future growth.

Establish clear goals and performance expectations; provide meaningful feedback and address performance concerns promptly and consistently.

Develop succession plans, strengthen technical training and qualification programs, and create opportunities for career growth.

Foster a culture of trust, inclusion, accountability, and continuous improvement.

Programs, projects, and business management

Lead programs that improve safety, reliability, maintenance effectiveness, operational consistency, and infrastructure lifecycle performance.

Oversee facilities projects, equipment replacements, and upgrades, ensuring scope, schedule, cost, quality, and operational risks are managed throughout execution.

Partner with engineering, construction, commissioning, and other stakeholders to ensure new facilities and systems transition into operations with complete documentation, trained staff, and demonstrated readiness.

Manage operating budgets, resource plans, vendor performance, service agreements, and critical spare-parts strategies.

Use performance measures, inspections, and operational reviews to identify risks, prioritize investment, and verify improvement.

Maintain compliance with applicable requirements and Oracle standards, with accurate records and readiness for audits and inspections.

Ideal Candidate Profile

6–10 years of experience in site administration, facilities coordination, office operations, operations support, workplace services, or related business support roles in operational environments.

2–4+ years of experience leading coordinators, administrators, or site-support staff.

Experience supporting facilities, industrial, logistics, healthcare, construction, manufacturing, data center, or other mission-critical or operationally intensive environments is preferred.

Strong understanding of how scheduling support, documentation quality, administrative control, and communication discipline contribute to operational readiness.

Bachelor’s degree in Business, Operations, Facilities, Administration, or related field preferred; equivalent experience also valued.

Skills and Competencies

Strong people leadership with the ability to coach, organize, and develop support staff.

Strong organizational skills with high attention to detail and process accuracy.

Strong communication and coordination capability across operational, administrative, and leadership stakeholders.

Ability to prioritize competing requests and maintain structure in a fast-paced environment.

Strong process discipline and commitment to maintaining accurate, audit-ready records.

Service-oriented mindset with strong professionalism, follow-through, and responsiveness.

Ability to improve workflows and reinforce execution standards across a growing support function.

Preferred Skills / Certifications

Experience with CMMS, ServiceNow, document control systems, maintenance workflow tools, or related operations-support platforms.

Familiarity with facilities operations, maintenance coordination, vendor support, scheduling support, or site administration practices.

Experience maintaining audit-ready records and administrative controls in regulated or high-accountability environments.

Experience supporting planning forums, work coordination, outage support, maintenance reviews, or site business operations.

Advanced Microsoft Office or similar business systems proficiency preferred.

Exposure to data center or other 24/7 critical operations environments is a plus.

Physical Demands / Work Environment
This is an onsite role supporting a mission-critical data center environment where regular attendance, responsiveness, and process discipline are essential. To perform these duties, you must be able to frequently walk, stand, sit, move through office and operational areas, and occasionally climb stairs or support light physical administrative tasks. You may also need schedule flexibility to support site priorities, operational events, and business needs. These duties must be performed safely, with or without reasonable accommodation, to support the ongoing health and readiness of site operations.

Why Oracle Cloud Infrastructure?

Global impact at scale: Contribute directly to how mission-critical OCI data centers operate across regions and continents, influencing infrastructure reliability, security, sustainability, and long-term capacity growth.

Technically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.

Culture built on operational excellence: Join an organization that values safety, process rigor, clear accountability, and continuous improvement as foundational to protecting uptime and customer trust.

Long-term career development: Benefit from internal mobility, role-based technical training, and development opportunities designed for professionals building long-term careers in cloud infrastructure and facilities operations.

Minimum Job Qualifications
Education and/or Experience:
10 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 6 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 4 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 2 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout.
Job Skills:
Business Acumen: Demonstrated business acumen in making strategic decisions aligned with organizational goals and industry trends.
Technical Writing: Demonstrated proficiency in producing clear and comprehensible technical documentation for varied audiences.
Conflict Resolution: Demonstrated ability to identify, address, and resolve conflicts to maintain positive team dynamics.
Negotiation: Demonstrated skill in achieving mutually beneficial agreements through effective negotiation and communication.
Root Cause Analysis: Demonstrated ability to conduct root cause analysis and implement corrective action plans.
Preferred Job Qualifications
Education and/or Experience:
11 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 7 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 5 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
OR
Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 3 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout.
People Leadership / Management Experience:
3 years of experience in a leadership role direct reports.
Budget Experience:
2 years of experience working with operating budgets and/or project financials.
Additional Experience:
Data Center or Cloud Industry Certifications.