Global Operations Specialist

How you'll make an impact:

Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the user experience across multiple dating app platforms

Investigate, troubleshoot, and drive our most sensitive, complex escalations to resolution, spanning topics across Trust & Safety and member support

Investigate bug and app functionality reports and work with Engineering to help them resolve issues

Collect user feedback on new product and feature rollouts

Be comfortable dealing with high-pressure issues, gray areas, and policy/process changes

Address sensitive content issues (graphic content, hate speech, etc.)

Communicate & co-ordinate with cross-functional partners across Trust & Safety, Engineering, Comms, Marketing, Legal, outsourced partner teams and more

Contribute to or own organizational projects and consistently drive process improvements to support the team’s goals and objectives.

We may be a Match if:

• Bachelor's degree or higher, or equivalent experience

• Minimum of 2+ years in a similar role

• Basic knowledge of Zendesk

• Ability to understand and summarize complex cases quickly

• Outstanding analytical skills and excellent judgment

• Highly flexible and adaptable

• Ability to multitask, keep up with large volumes of emails in a fast-paced environment

• Outstanding time management and prioritization skills

• Quick learner

• Great teammate

• Tech savvy

• Strong attention to details

• Ability to use critical thinking and logic to isolate and resolve issues

• Passion for helping people