Sales and Guest Experience Manager

Job Description
Job Description
Job Title: Sales and Guest Experience Manager
Job Description
Location:
Altitude Trampoline Park – Franklin, MA
Job Type:
Full-Time
Reports To:
Owner

About the Role
Altitude Trampoline Park in Franklin, MA is looking for a Sales and Guest Experience Manager- a natural people-person who thrives on making customers and employees feel genuinely welcomed, valued, and excited to come back. This role blends day-to-day park leadership with a core focus on community outreach, sales, and event bookings - driving birthday parties, group events, school field trips, fundraisers, and corporate outings that keep our courts full and our community connected.
If you love people, love a fast-paced environment, and know how to turn first-time visitors into regulars, regulars into your best word-of-mouth marketers, and community connections into new bookings, we want to meet you.

What You'll Do
Community Engagement & Business Development (Core Function)
Proactively build relationships with local schools, sports leagues, scout troops, daycares, churches, and community organizations to drive field trips and group visits
Develop and manage a birthday party and group event sales pipeline from first inquiry to booking to follow-up
Organize and promote fundraiser nights, school spirit nights, and charity partnerships
Represent Altitude Franklin at local events, chamber of commerce functions, and community fairs
Build partnerships with local businesses for cross-promotions and corporate team-building events
Track outreach efforts and event bookings; hit monthly sales/booking targets
Manage organic social media engagement and respond to community inquiries and reviews with a personal touch
Guest & Team Culture
Create a warm, high-energy, welcoming atmosphere for every guest, every visit
Build a positive, motivated team culture that makes employees want to show up and stay
Handle guest concerns with empathy and confidence, turning problems into loyalty
Lead by example on the floor - visible, approachable, and hands-on
Operations & Leadership
Oversee daily park operations, staffing, and scheduling
Recruit, train, and coach a team of court monitors and front-desk staff
Ensure safety protocols, cleanliness, and guest service standards are consistently met
What We're Looking For
A natural relationship-builder - someone who lights up a room and makes people feel heard
Proven experience and success in sales, business development, or community outreach (event venues, hospitality, fitness, youth sports, or entertainment industries a plus)
Prior management or supervisory experience, ideally in a customer-facing business
Excellent verbal and written communication skills
Highly organized with the ability to juggle sales outreach, event logistics, and daily operations - comfortable pitching a fundraiser to a school in the morning and coaching a 16-year-old employee in the afternoon
Comfortable with public speaking and representing the brand in the community
Positive, high-energy, solutions-oriented attitude
Flexible availability, including evenings/weekends for events and peak park hours
Nice to Have
Existing local network in Franklin/Metro West MA communities, schools, or youth organizations
Experience with party/event booking software or CRM tools
Background in FEC (Family Entertainment Center), gym, fitness, or youth activity management
Why Join Altitude Trampoline Park Franklin
Be the face of a fun, high-energy brand in the community
Real ownership over growing group events, parties, and fundraiser partnerships
Leadership role with room to shape culture and drive measurable business impact