Czech Speaking Customer Support Representative - Work In Sofia, Bulgaria

Czech Speaking Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we take pride in facilitating life-changing career moves for professionals seeking excellence in the Customer Support Services sector.

Job Overview

We are currently sourcing exceptional talent for a Czech Speaking Customer Support Representative position in Bulgaria. This role offers the perfect opportunity to advance your career within the dynamic Customer Support Services industry while enjoying a seamless transition to a vibrant new professional home.

Key Responsibilities

• Deliver high-quality assistance to clients as a Czech Speaking Customer Support Representative in our Sofia office.
• Manage incoming customer inquiries across multiple channels within the Customer Support Services framework.
• Maintain detailed records of customer interactions to ensure excellence in service standards.
• Collaborate with cross-functional teams to resolve complex customer issues efficiently.
• Ensure all communication aligns with the company’s professional tone and quality guidelines.
• Act as a brand ambassador, providing world-class service that builds long-term customer loyalty.
• Continuously monitor service metrics to optimize performance and reach individual and team targets.

• Native or fluent Czech (spoken and written) is essential for this role.
• Professional proficiency in English to collaborate with our international team.
• Previous experience in the Customer Support Services industry is considered a strong advantage.
• Strong problem-solving skills and a passion for helping others.
• Ability to work on-site at our premium facility in Sofia, Bulgaria.
• Excellent interpersonal skills and a commitment to professional excellence.

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Opportunity to secure one of the most sought-after Czech-speaking jobs in the region.
• And Much More...

Life in Bulgaria

Choosing one of our available jobs in Bulgaria means stepping into a country with a rich cultural tapestry, stunning mountain landscapes, and a vibrant social scene. Bulgaria offers a wonderful climate, blending Mediterranean influences with unique local charm, making it an ideal destination for professionals looking for a high quality of life.

Relocating to Bulgaria is a smooth process thanks to our dedicated support teams. You will find that the cost of living in Bulgaria allows for an excellent lifestyle, complemented by incredible culinary experiences and a welcoming international community. Start your new chapter with a Czech Speaking Customer Support Representative position in Bulgaria today.

How to Apply

If you are ready to take the next step in your career and join a leading team, click Apply Now to submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile and helping you start your journey in the Customer Support Services sector.