Sales Development Manager - Virtual/Remote

As a Key Account Manager, you will be responsible for nurturing and maintaining relationships with our organization's most important clients. You will serve as the primary point of contact for key clients, coordinating with various internal teams to deliver exceptional service and support.

Client Relationship Management

Serve as a liaison between internal MPE Team Members and customers, facilitating effective communication while gaining insights into our production capabilities, processes, and challenges to better meet our customer needs.
Responsible for timely, professional and effective communication, both orally and in writing within MPE to our customers.
# Account Planning:
Careful planning and consideration of specific actions to achieve desired customer outcomes, objectives, strategies, and tactics for growth and retention.

Cross-functional Coordination

Collaborate closely with internal teams such as sales, marketing, product development, operations, and customer support to ensure seamless delivery of products or services to key clients. Serve as the liaison between clients and internal teams, facilitating communication and resolving issues.
# Identify opportunities to expand the range of products or services offered to key clients. Deliver presentations and/or offer technical and engineering consultations to customers.

Performance Monitoring

Monitor key account performance metrics such as revenue growth, customer satisfaction, on-time delivery, margin preservation, and retention rates. Analyze data to identify trends, opportunities, and areas for improvement.

Risk Management

Proactively identify and mitigate risks that may impact client satisfaction or retention.

Other Administrative Duties

Maintain and share customer information to MPE including customer personnel, customer visits, updates for ongoing and future projects and other relevant information that may be used for forecasting and business development. Responsible for reviewing and verifying contracts and orders to the latest documentation and entering customer orders into the manufacturing ERP system. Responsible for following up on forecasts and schedules with our customers and internally to ensure on-time delivery of orders.

Proactively work within the organization and customers to foresee and resolve issues prior to missing committed ship dates.
# Maintain departmental housekeeping standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Bachelors degree in business administration, Engineering or other related field or equivalent experience. Experience and/or Training
Proven experience in key account management, sales, or customer relationship management within a fast-paced manufacturing environment.

Proficiency in CRM software and Microsoft Office Suite. Flexibility to travel as needed. Up to 50% travel may be required.

Continuous
: Hearing, seeing, computer use
Frequent
:
Sitting, Reading, comprehension, reasoning, decision making, ability to understand cost accounting, cost management and project budgets
General office environment, does require to spend occasional portions of time in the production facility where the noise level is moderate.