Senior Information Architect

Senior Information Architect - Contract - Orlando, FL - $85.00 - $99.29/hr
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Senior Information Architect in Orlando, FL
Role Description
As a P5 architect, you will be regarded as a skilled, experienced subject matter expert who leads multidisciplinary efforts that carry notable risk and complexity, developing strategies and roadmaps that align technology solutions with corporate objectives. You will mentor teams, collaborate with senior stakeholders, and communicate complex concepts in ways that influence and persuade leaders to adopt strategic architectural directions, ensuring remains at the leading edge of innovative, world-class technology.

This role matters because it connects AI, ITSM, and automation capabilities into cohesive, secure, and reliable platforms, requiring strong problem-solving, strategic thinking, collaboration, and communication skills. Define and own the end-to-end architecture for integrating ServiceNow with Moveworks and other AI copilots, enabling intelligent orchestration of workflows and automation across systems.

Develop and maintain technical roadmaps, standards, and reference architectures that guide how ServiceNow, Moveworks, and related platforms are leveraged to deliver scalable, secure, and resilient solutions. Collaborate with architects, engineers, product managers, and operations teams to capture business, functional, and technical requirements and translate them into clear architectural designs and implementation strategies.

Lead solution design and discovery efforts for complex, multi-system integrations involving ServiceNow, Moveworks, HRIS platforms, and other applications, often persuading senior stakeholders to adopt new approaches. Establish and evolve taxonomies, data models, and governance practices that ensure data validity, completeness, consistency, reliability, and integrity across ServiceNow and AI-driven automation ecosystems.

Develop documentation, architecture diagrams (current, transition, and future state), and confidence or performance metrics to measure solution effectiveness and drive continuous improvement. Partner with cross-functional teams to ensure seamless integration of ServiceNow and Moveworks capabilities with IT and business processes, promoting collaborative innovation and operational excellence. Serve as a strategic, inspirational problem-solver and mentor, providing guidance, coaching, and thought leadership to engineers and product teams working on AI, automation, and ITSM initiatives.

Skills & Requirements
Focus will be on architecture, ServiceNow expertise, AI integration, and scale solution design. Strong ServiceNow platform architecture background required. AI and LLM experience preferred. Deep expertise in architecture or solution architecture within large, complex, geographically distributed environments, with a focus on ITSM, automation, or AI-enabled platforms. Strong understanding of ServiceNow platform capabilities (ITSM/ITOM, CMDB, workflows) and their integration patterns with other systems.

Experience designing or integrating AI/automation solutions, ideally involving agentic AI platforms or copilots such as Moveworks and their interaction with systems like ServiceNow and HR technologies. Proven ability to develop and maintain data models, taxonomies, standards, and governance frameworks that support reliable, secure, and scalable solutions. Excellent strategic thinking, communication, and influence skills, with demonstrated success in presenting complex ideas to senior stakeholders and driving consensus decisions.

Collaborative, innovative, and adaptable mindset with the ability to work across multidisciplinary teams and foster strong partnerships. Bachelor's Degree or higher in Computer Science, Information Systems, Software Engineering, Electrical or Electronics Engineering, Business, Technology, or a related field. Minimum 10 years of relevant professional experience in architecture, engineering, or product leadership roles within technology environments. Experience with multi-agent AI architectures, conversational AI frameworks, or AI platforms such as Moveworks, Joule.ai, or Microsoft Copilot.

Background in HR service delivery, digital employee experience, or workforce technology ecosystems, particularly where ServiceNow and AI platforms intersect. TOGAF certification, ITIL certification, or other relevant technical or architecture credentials (e.g., cloud or security certifications). Bachelor's or advanced degree in a specialized field such as Computer Science, Information Systems, Software Engineering, Electrical or Electronics Engineering, or Business Technology. Bachelor's degree in Business, Computer Science, Engineering, or a related field. An MBA or advanced degree is a plus.

Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers.

You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees.

We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words.

In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company.

Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text . Drug testing may be required; please contact a recruiter for more information.
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