Bilingual Inside Sales Rep (Warm Leads, No Cold Calling) - $60K-$70K+

Omaha, Nebraska • In-Person • Full-Time
Who We Are
Not your average call center—that’s the Milan difference.
Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 38 states and continued growth, we are expanding quickly—and our call center is the engine that drives it all.
This is a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to improve, and create an environment where people actually enjoy coming to work. If you thrive in a fast-paced, team-first culture and love helping people feel confident, you’ll fit right in.

About the Role
This is where the client journey begins.
As a Full-Time Bilingual Inside Sales Representative, you’ll be the first impression of Milan for prospective clients across the country. You’ll connect with warm, high-intent leads— no cold calling
—and guide them toward booking their first consultation.
You’ll work across phone, text, email, and chat, building quick connections, creating excitement, and helping clients feel confident starting their hair-free journey.
This role is fast-paced and metric-driven, where your performance directly impacts your earnings. You’ll balance speed, accuracy, and exceptional service while delivering a standout client experience every time.

Compensation
Base Pay: $21.50 per hour ($44,720 annually)
Bilingual Differential Included
Total Cash Earnings: $22.85+ per hour with commission ($60,000+ annually)
Top performers earn more than $33.65 + per hour ($70,000+ annually)
Schedule
Full-time (40 hours/week) with 10-hour shifts:
Three (3) weekdays each week
Rotating weekends (Saturday + Sunday every other weekend)
Shift Examples:
Morning: 7:30 AM – 6:00 PM
Evening: 12:00 PM – 10:30 PM
Saturday: 8:00 AM – 6:30 PM or 12:00 PM – 10:30 PM
Sunday: 8:00 AM – 6:30 PM
Business Hours:
Monday–Friday: 7:30 AM – 10:30 PM
Saturday: 8:00 AM – 10:30 PM
Sunday: 8:00 AM – 6:30 PM
What You’ll Do
Client Engagement & Sales
Handle a high volume of inbound and outbound calls, texts, emails, and chats
Convert warm, marketing-generated leads into booked consultations
Build rapport quickly with confidence, empathy, and strong communication
Create urgency and excitement around starting laser hair removal
Real-Time Performance & Coaching Environment
Work in a highly collaborative, on-the-floor environment with live coaching and support
Receive immediate feedback to help you improve, grow, and win
Contribute to a positive, high-energy team culture
Operational Excellence
Follow dynamic scripting and standard operating procedures
Multitask across multiple conversations and systems
Coordinate scheduling with clinic teams nationwide
Accurately document client interactions
Performance & Growth
Meet or exceed daily, weekly, and monthly KPIs
Use data and feedback to continuously improve performance
Participate in team trainings, coaching sessions, and new initiatives

What You Bring
Skills & Mindset
Fluent in English and Spanish (written and verbal)
Sales-driven with a passion for helping people feel confident
Strong communicator who can build trust quickly
Comfortable in a fast-paced, high-volume environment
Coachable and motivated by performance and results
Positive, team-first attitude
Experience
High school diploma or equivalent
1+ year of customer service experience
1+ year in sales, appointment setting, or KPI-driven work
Call center experience preferred
Ability to type 60+ WPM and multitask across systems
Interest in aesthetics is a plus
Why You’ll Love It Here
A call center that doesn’t feel like one—fun, collaborative, and team-focused
Real-time coaching and support to help you succeed
Clear path for career growth into leadership, training, or corporate roles
Opportunities to grow with a company expanding nationwide
Benefits Include
FREE laser hair removal for you and your spouse/partner
Medical, dental, vision, disability, and life insurance within 30 days
Paid time off starting immediately
401(k) with vested employer match
All candidates must pass a pre-employment background check.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Milan Laser is an

Equal Opportunity Employer. We are committed to building a diverse and inclusive team and welcome applicants from all backgrounds. Visa sponsorship is not available.
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