EVS Manager

Department Description

UCSF Health Environmental Services provides cleaning, disinfection, environmental hygiene, waste management, floor care, and related support services across a complex, multi-site academic health system. Environmental Services supports acute-care hospitals, procedural and ambulatory environments, community hospitals, and other clinical operations and is integral to patient safety, infection prevention, regulatory readiness, employee and patient experience, and reliable clinical operations.

Locations within EVS’ scope are UCSF Medical Center at Parnassus, Mission Bay, Mount Zion, Stanyan, Hyde, POPC Burlingame, UCSF Benioff Children’s Hospital Oakland, Walnut Creek Surgery Center, and health off sites .

Job Summary:

Receives department/section assignments in the form of objectives and determines how to use resources to meet schedules and goals. Recommends changes to policies and established procedures that affect immediate unit. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of industry best practices. Follows policy and safe operational policies in selecting methods and techniques for obtaining results.

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
25	Y	Directly managers all aspects of cleaning for the Medical Center to ensure a high level of customer satisfaction, and compliance with all regulatory agency requirements through subordinate leadership.  Meets regularly with department managers and customers to review Department’s performance and meeting of cleaning standards.  Invites feedback on performance by both staff and management and maintains a system for monitoring and responding to complaints.  It is required that Operations Managers display the highest level of tact, diplomacy, discretion, and good judgment in all communications with Medical Staff outside the Department, as well as with all Department Staff. (PRIDE & AIDET)
10	Y	Plans, organizes and directs routine custodial operations. Recommends innovative approaches to service delivery within prescribed budgetary guidelines, and payroll.
10	Y	In partnership with director(s), assists in budget preparation, presentations, takes actions needed to ensure that the Department meets its established financial objectives.
5	Y	Trains and supervises custodial / housekeeping leaders andstaff enforcing standards of cleanliness, sanitation and safety in adherence to policies and procedures.
5	Y	Enforces the safety and handling of waste and hazardous materials according to custodial policies & procedures to insure they are adhered to.
10	Y	Conducts routine staff meetings.  Makes rounds in each assigned area (all shifts) at established cadence.  Identifies and communicates deficiencies to the appropriate individuals for remediation in a calm and constructive manner.  Builds effective relationships with staff, through utilization of effective listening skills, compassion and empathy, leading to open communication and building trust.  Evaluates performance of all assigned staff.  Resolves identified performance problems in a timely and diplomatic manner.  Ensures that all attendance and leave management guidelines are adhered to.  Ensures compliance with all University and departmental policies and procedures.
15	Y	Prepares, Updates, and Monitors Department KPI / Quality Control reports, generated by Supervisors and implement measures needed to improve and sustain established criteria, i.e. level of cleaning and quality for all patient and non-patient areas.  Coordinates and provides training for All Hospitality Services Staff Prepares written procedures and training materials.  Maintains accurate records on the training provided.  Reviews QC and Training reports.  Provides training in appropriate conduct toward patients, visitors, and  staff Trains and supervises the custodial staff to maintain an orderly, safe, and efficient cleaning operation.
10	Y	Responsible for performance management of assigned frontline leaders and in-direct staff, and ensuring all staff evaluations under the assigned cost center remain current. Independently Review, recommend and secure authorization or support for discipline as appropriate in consultation with Labor and Employee Relations. Appropriate escalate to Director(s) for guidance as necessary.
10	Y	Represents Housekeeping on the Infection Control Committee and participates in the formation of general standards and criteria for environmental sanitation.  Assists in developing departmental staff plans, oversees biweekly payroll, Participates in the recruitment process.
5	Y	Requires knowledge in the care and use of power equipment.
100%

Required Qualifications

• Bachelor's degree in related area and/or equivalent experience/training.
• Working knowledge of custodial and housekeeping services including knowledge of codes and policies governing bio hazardous and / or hazardous waste.
• Strong written and verbal communications skills with the ability to present information to diverse audiences.
• Proven analytical and problem-solving skills with the ability to identify and implement effective solutions.
• Demonstrated ability to build effective working relationships with senior management and staff.
• Demonstrated knowledge of fiscal management including budget development.
• Ability to implement process improvement strategies and quality initiatives.
• Demonstrated knowledge of human resources management and staff development. Ability to manage staff with diverse skills.
• 5+ years of relevant progressive experience

Preferred Qualifications

• CHESP - Certified Health Care Environmental Services professional certification
• Bloodborne pathogen and sharps disposal training.
• American Society for Healthcare Environmental Services