Healthcare IT Service Desk / IT Contact Center Support

• Associate's degree in Computer Science, Information Systems, or a related technical field from an accredited college.
• At least 6 months of related IT support experience.
• Equivalent combination of relevant IT experience and/or technical certifications may be considered in lieu of the educational requirement.
• Demonstrated ability to troubleshoot and resolve issues involving healthcare/clinical applications.
• Knowledge of computer, printer, peripheral, and basic network troubleshooting and installation procedures.
• Demonstrated ability to diagnose and troubleshoot Microsoft products and Windows environments.
• Strong analytical and problem-solving skills.
• Excellent customer service and professional phone etiquette.
• Excellent written and verbal communication skills.
• Strong documentation skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Ability to handle confidential information with discretion and sound judgment.
• Ability to work evening, weekend, Saturday, holiday, and on-call schedules as required.
• Ability to travel up to 5%.

Preferred Qualifications

• Experience working in a healthcare, hospital, clinical, or medical IT environment.
• Experience supporting EHR/EMR or other clinical applications.
• Experience with enterprise service desk or help desk environments.
• Experience with IT ticketing systems such as ServiceNow, Remedy, Jira, BMC, or similar platforms.
• Experience troubleshooting Microsoft 365, Outlook, Teams, Windows, VPN, networking, printers, and end-user hardware.