Deskside Support Analyst (Desktop Support / IT Support)

Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as prepackaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal s deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterprises and small businesses worldwide.

We are currently looking for 'Deskside Support Analyst (Desktop Support / IT Support)' to support one of our clients with the following skills:

Requirement:

Title: Deskside Support Analyst (Desktop Support / IT Support)

Location: Barrington, Illinois 60010 (Onsite role)

Worksite Address: 28092 W Commercial Ave, Barrington, IL 60010

Pay Rate: $28/hour on W2 (All-Inclusive)

Duration: 12+ months Contract

Mandatory Skills:

Information Systems (IS) Support, PC Hardware Support, Network Hardware Support, Server Hardware Support, Software Application Support, Lotus Notes, MS Outlook, MS Office, Virtual Desktop, Junos Pulse, Active Directory, LANDesk Application Deployment, MDT Imaging for PCs, Cisco Network Hardware, Facility Cabling, RF Equipment, End-User Applications and Computing Devices, Troubleshooting, Mobile Device Setup and Deployment, On-Site IS Systems Monitoring, Backups, UPS Systems, Server and Network Equipment Monitoring, Remote Technical Support, Warehouse Device Support, Printers, RF Units, Terminals, External Vendor Coordination, End-User Training, Technical Documentation, Spare Inventory Management, Electronic Waste Management, Customer Service, Multitasking, Independent Work, Prioritization of Multiple High-Priority Support Requests, Adaptability, Ability to Travel Up to 10–15%, High School Diploma

Job Overview

We are seeking a Deskside Support Analyst to provide hands-on and remote IT support for end-user computing devices, desktop applications, network and server hardware, and warehouse technology. The ideal candidate will have 1–2 years of IT support experience, strong troubleshooting and customer service skills, and working knowledge of Lotus Notes and LANDesk technologies.

The role involves desktop support, hardware and software troubleshooting, mobile device deployment, warehouse equipment support, system monitoring, and end-user training.

Key Responsibilities

• Provide technical support for PCs, network and server hardware, software applications, and end-user computing devices.
• Troubleshoot and support Lotus Notes, Microsoft Outlook, Microsoft Office, Virtual Desktop, Junos Pulse, Active Directory, and LANDesk application deployment technologies.
• Support MDT imaging for PCs, Cisco network hardware, facility cabling, RF equipment, and other end-user applications.
• Assist with evaluating, selecting, deploying, and supporting IT products and technologies.
• Participate in testing and evaluating new desktop software packages and implementing prototypes.
• Set up, deploy, configure, and support mobile devices.
• Monitor on-site information systems, including backups, UPS systems, and server and network equipment.
• Provide remote technical support to facilities and associates.
• Maintain, configure, and support warehouse technology, including printers, RF units, and terminals.
• Coordinate with external vendors for technical support and services.
• Conduct end-user training and technology learning sessions for associates.
• Assist with technology planning, budgeting, technical documentation, and process improvement initiatives.
• Maintain records of spare equipment inventory and electronic waste.
• Escalate complex technical issues to Lead Administrators or management as required.

Mandatory Skills and Qualifications

• High school diploma or equivalent educational qualification.
• 1–2 years of experience providing Information Systems (IS) support.
• Working knowledge of Lotus Notes and LANDesk technologies.
• Ability to troubleshoot technical issues, multitask, and adapt to a changing work environment.
• Strong customer service skills.
• Ability to work independently and prioritize multiple workstreams and high-priority support requests.
• Ability to travel domestically and internationally as required, up to 10–15% of the time.
• Ability to perform the physical activities required for the role, including walking, standing, bending, reaching, and lifting or carrying equipment.

Preferred Qualifications

• Associate degree or technical school degree.

Job Details

Job Title: Deskside Support Analyst (Desktop Support / IT Support)

Location: Barrington, Illinois 60010

Worksite: 28092 W Commercial Ave, Barrington, IL 60010

Pay Rate: $28/hour on W2 (All-Inclusive)

Experience: 1–2 years of IS support experience

Employment Type: W2 contract engagement; contract

Work Arrangement: On-site worksite specified; additional remote support responsibilities included

Travel: Up to 10–15% domestically and internationally

Additional Information

• The position primarily operates in an office environment and may require supporting warehouse equipment and end-user technology.
• The role may involve lifting or carrying equipment weighing up to 25 lbs frequently and occasionally up to 60 lbs.
• Complex technical issues may be escalated to Lead Administrators or management.

Interested candidates please share your updated resumes with