IT Service Management Lead - 1080

We are seeking an IT Service Management Lead in our Broomfield, CO, location.

The IT Service Management Lead is a senior role responsible for strengthening how IT services are governed, measured, communicated, and continuously improved across Quantinuum. This role takes a forward position in major incident management, change management, problem management, transition, and release management, ensuring these practices are consistent, visible, and aligned to business impact. The role owns the knowledge repository, drives CMDB quality and service data integrity in ServiceNow, and leads clear communication during high-impact service events and planned change. Working closely with IT, InfoSec, Engineering, Enterprise Applications, and business stakeholders, the IT Service Management Lead uses metrics, KPIs, SLAs, and trend insight to improve service performance, reduce recurring issues, and mature overall service management capability across the organization. Working within the service strategy and priorities set by IT leadership, this role will translate strategic direction into consistent service management practices, measurable improvements and stronger operational outcomes across IT.

Quantinuum believes that employees work better, more efficiently and more collaboratively in close proximity to other employees, where ideas can be exchanged readily, and decisions can be made more quickly for the benefit of the Company and our customers. All employees should work at their assigned location; however, this role may offer the opportunity to work remotely up to 2 days per week, with approvals