Benefits Administrator

Role Summary

The Benefits Administrator, Health & Wellbeing, is responsible for supporting the day-to-day operations of the health & welfare plans and wellness initiatives. This role requires ongoing interaction with our benefits outsourcing vendor and insurance carriers to ensure accurate delivery of our health & welfare benefit programs. The scope of accountability includes medical, dental, vision, life, paid family and medical leave, voluntary benefits, FSA, HSA, EAP plans and wellness programs.

What will a successful candidate do:

·       Collaborate with carriers to support health & welfare operations

·       Review and respond to routine HR inquiries and cases in Workday, following established procedures and guidelines. Triage and escalate complex or non-standard issues to appropriate team members for resolution

·       Support the employee annual enrollment process, including testing, quality checks and proofreading

·       Support activities related to government forms and filings (e.g., Form 5500, PCORI) and support compliance-related tasks such as COBRA and ACA reporting requirements

·       Review and support employee benefits and communications materials including maintaining and updating internal website

·       Serve as a point of contact for Human Resources colleagues on benefit-related inquiries

·       Process expense reports, calculate fees and premiums, and prepare invoice payments for benefit plans

·       Compile census and benefits reports for internal and external business partners

·       Assist in coordinating wellness and total rewards activities and programs (e.g., blood drives, biometric screenings, flu shots, webinars)

·       Serve as the primary point of contact for death claims, following established procedures to guide beneficiaries through the claims process. Collaborate with team members to provide comprehensive support, including retirement-related aspects of claims.

·       Provide support for retirement operations as needed

·       Complete other duties as assigned

What do a successful candidate need:

•                      Bachelor’s Degree or equivalent work experience

•                      Experience working in Employee Benefits and Wellness programs a plus

•                      Excellent communication skills and customer service oriented

•                     Strong client-centric approach with focus on continuous improvement

•                      Strong attention to detail and commitment to accuracy

•                      Ability to work well independently or collaboratively as needed

•                      Problem solving skills with a proactive approach

•                      Ability to succeed in a fast paced, fluid environment and readily adapt to change

•                      Excellent analytical and critical thinking skills

•                      Working knowledge of MS Office (e.g. Excel, Word and PowerPoint)