Sr Tech Field Eng

Role Overview

Installs, repairs, and provides technical maintenance for product and component hardware and software, primarily at customer premises. Ensures systems operate as designed and are maintained or upgraded per requirements. Works collaboratively with technical colleagues to deliver timely, effective service and manages scheduling, administration, and customer communication to ensure satisfaction with service delivery and product functionality. Provides the full range of field engineering support for large and complex clients, takes complete ownership of onsite service activity, performs advanced maintenance on all products including low complexity installations, and provides technical feedback on equipment, systems, and processes to improve service delivery.

Responsibilities

Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs; identifies and resolves systemic issues within the team; proactively supports team members with technical assistance and expertise; contributes to improved client service metrics through reporting and documentation; monitors technical and process issues, informing management and recommending improvements.

Qualifications

• Technical certification or associate degree preferred.
• 2-4 years of hands on experience in field engineering or related technical support roles.
• Proven ability to perform maintenance, installations, and troubleshooting in customer environments.
• Must be an Australian Citizen.

Equal Opportunity Employer

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. Unisys is an Equal Opportunity Employer - Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity.