Technology Support Engineer

At NOVA Entertainment, we have a culture of innovation, creativity and exceptional service. We move fast, think big and thrive in a dynamic environment where no two days are the same.
Our values, which we call The Code, shape how we work and how we show up for each other, our clients and audiences.

How does this apply?

As our Technology Support Engineer on a max-term basis, your Relentless Curiosity will help you investigate complex technology issues, understand their root causes and identify practical improvements across NOVA's technology environment. You will play an important role in maintaining and upgrading systems that support our broadcast, digital and business operations, while helping deliver the highest possible system uptime.
This role brings Unwavering Unity to life by partnering closely with the Technology team and colleagues across NOVA to provide responsive, outcome-focused support and ensure our systems can be used effectively to deliver business goals.

In practice this looks like:

• Performing technology maintenance and project work in line with priorities managed through Jira.
• Responding promptly to support requests from Technology team members and colleagues across NOVA.
• Proactively monitoring systems, identifying faults and taking ownership of issues through to resolution.
• Diagnosing hardware, software and network faults, restoring service quickly and investigating recurring issues.
• Maintaining clear and comprehensive system, configuration and deployment documentation in Confluence.
• Following NOVA's Technology Change Management framework before making changes to live systems.
• Participating in the Technology 24/7 on-call roster and providing effective support when required.
• Working with users and the Technology Manager to recommend and deliver ongoing system improvements.

At NOVA, Radical Empathy means understanding what others need and responding with care: that shows up through the outcomes you deliver and the strengths you bring every day.

This can be demonstrated by:

• Communicating clearly and calmly with users, particularly when issues are time-critical.
• Listening carefully to understand the impact of a technology issue before determining the best solution.
• Balancing urgency, risk and user needs when prioritising support requests.
• Sharing knowledge and documenting solutions so the broader team can work effectively.
• Building trusted relationships across departments and offering proactive improvement suggestions.
• Taking accountability for follow-up and keeping stakeholders informed until an issue is resolved.

Skills that help you succeed in this role:

• Experience supporting technology in radio, television, live production or another time-critical environment is highly regarded.
• Strong capability in diagnosing hardware, software and network faults and resolving issues within appropriate timeframes.
• Experience supporting IT infrastructure, including operating systems, servers, networking and user devices.
• Experience with broadcast equipment such as studio consoles, audio routing, playout or automation systems and audio codecs is desirable.
• Experience delivering system upgrades with appropriate testing, documentation and rollback arrangements.

What's in it for you

• Free pre-pay day lunch days to bring the team together
• Additional leave days: Anniversary & Loyalty leave & Give back Leave
• Excellent employee benefits from a variety of partners nationally
• Frequent celebrations and themed days that make work genuinely enjoyable
• A fun, energetic environment where wins are celebrated and milestones are recognised
• At NOVA Entertainment, we are committed to Equal Employment Opportunity, fostering a fair and inclusive recruitment process where every candidate is considered equitably and supported to succeed
• We aim to contact shortlisted applicants within 5-10 working days of receiving your application.
• If you require any adjustments or considerations during the recruitment process, please let us know in your application.

About NOVA Entertainment:

NOVA Entertainment is one of Australia's leading audio entertainment providers, connecting audiences and brands across broadcast, digital and on-demand platforms.
NOVA is home to Australia's radio network and some of the country's most recognised radio brands alongside an expanding suite of DAB+ stations.
NOVA's broadcast offering is complemented by a range of on-demand assets across digital, social and mobile, including the Nova Podcast Network, which brings together a diverse and accessible mix of talent to create premium content that connects audiences and brands.