Sales and Customer Support Specialist

Essential Duties and Responsibilities
Communicates with customers, estimating items for pricing and order entry. Communicates with customer via telephone, faxes and e-mail concerning orders, returns, shipments and products. Acts as a central point of contact for coordination of all internal and external customer requirements and expectations. Processes customer orders, shipments and expedites delivery of products. Interacts with production and other business units regarding design, delivery, accounts receivable and service matters.

Investigates and provides timely responses and resolution to customer complaints. Maintains and manages inventory programs using ERP
Supports Customer Service Manager functions when Customer Service Manager is absent. Conforms with and abides by all regulations, policies, work procedures and instructions. Special projects as assigned by the General Manager or Customer Service Manager. Ability to work in excess of 40 hours, as business needs arise
Regular and reliable attendance
Any other task or duty that is deemed necessary by management.

Work Environment / Physical Demands
Fast paced environment, requiring adaptation to continuous changes in Company, Customer and People needs
Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch. Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 50 pounds.

Ability to sit for extended periods of time at desk in traditional office environment
Systems Usage
MS Office Suite (Excel, Word, Outlook, Teams)
ERP System Kiwi
ADP Workforce Now
Qualifications
Education & Experience
Excellent analytical skills
Demonstrated track record of success within B2B environment
Excellent oral and written communication skills

Preferred Qualifications
Experience with systems mentioned above
Detailed oriented
Experience in corrugated, strongly preferred
A genuine, positive, and friendly disposition