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Microsoft POS Support Specialist

Decision Six Inc.Wilmington, DE🇺🇸United StatesPosted Oct 6, 2026

Why This Role Stands Out

This hybrid role offers fantastic growth potential as you'll become a key player in maintaining critical retail technology for a reputable company, developing valuable troubleshooting and integration skills. You'll thrive here if you're a proactive problem-solver with a knack for technical support, eager to contribute to seamless operations and advance your career. Apply now to leverage your expertise and be part of an innovative team!

Quick Overview

Seniority
Mid Senior
Work mode
Hybrid
Location
Wilmington, DE, United States
Posted
2 weeks ago
ComplianceInventory Management

Job Description

Provide day to day technical support for Microsoft POS systems.
Diagnose and resolve hardware, software, and network related issues related to the POS systems.
Configure and maintain POS terminals, peripherals, and related equipment.
Assist with software updates, patch management, and system configurations to ensure up to date security and functionality.
Collaborate with internal IT teams and vendors to escalate and resolve complex issues.
Ensure timely resolution of incidents and service requests related to POS systems.Document issues, resolutions, and updates in the ticketing system.
Provide training to retail staff on the usage and troubleshooting of POS systems.
Perform regular audits of POS system performance and recommend improvements or optimizations.
Support the integration of POS systems with other enterprise solutions like inventory management and payment gateways.
Monitor POS system compliance with industry standards and security policies.

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