100% REMOTE Salesforce Administrator – Service Cloud

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Summary:
Tryfacta is seeking a System Administrator for our client in Albany, NY, 12203. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!
Job Diva ID: 26-05819
Position Title: System Administrator
Location: Albany, NY, 12203
Duration: 1 year
Where the work will be performed: Remote
Location of Resource: Remote
Is travel required for this position: No
Responsibilities for this position include, but are not limited to:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
• User support tickets (no after hours support required)
• Identify and gather requirements from users and stakeholders for small enhancements.
• Salesforce configuration changes, including (but not limited to): Flow, Lightning Experience Sites, Approval Processes, fields, page layouts, record types, custom settings, dashboards and reports. Additional support that contributes to the key outcomes of the Regulatory Affairs team.
• Sandbox environment management.
• Data management to improve Salesforce data quality, implementing rules and automation as needed.
• Monitor user adoption. User training and creating training materials.
• Additional support that contributes to the key outcomes of the Salesforce Solutions team.

To be considered for this position, you should have:
Required Skills:

• Excellent communication and analytical skills to engage with business subject ma er experts to solution business needs and resolve issues.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• 2+ years' experience administrating Salesforce/force.com products including Service Cloud
• Experience with Marketing Cloud and/or Call Center a plus.
• Experience Managing production updates/releases.
• Understanding of relational databases and data integra on tools
• Certified Salesforce Administrator with Trailhead Badges/Super Badges
• Experience with JIRA a plus.
• Drive and desire to learn and grow both technical and functional skill sets.
• Ability to prioritize workstreams simultaneously and deliver results for a fast-paced program.
• Excellent organization and ability to analyze requirements and document effectively.

Education, Certifications, Degree requirements:

• Certified Salesforce Administrator with Trailhead Badges/Super Badges

General Guidance for Expected Years of Experience:

• 2 Year+

Technical & Professional Skills & Knowledge:

• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• 2+ years' experience administrating Salesforce/force.com products including Service Cloud
• Experience with Marketing Cloud and/or Call Center a plus.
• Experience Managing production updates/releases.
• Understanding of relational databases and data integration tools
• Certified Salesforce Administrator with Trailhead Badges/Super Badges

Communication Skills & External Relations:

• Excellent communication and analytical skills to engage with business subject matter experts to solution business needs and resolve issues.

IT systems that will be used:

• Jira
• Salesforce
• Marketing Cloud/Call Center

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.