Technical Support Analyst 3

Job#: 3052434

Job Description:
Technical Support Analyst 3

Location: Warrenton, Virginia (On-site)

Role Overview

We are seeking a skilled Technical Support Analyst to provide IT administration and technical support for agency-specific software and hardware systems. This role involves supporting approximately 200 IT devices, including desktops, laptops, phones, and printers, within a medical facility environment. The position is based in Warrenton, VA, with some required travel to regional offices.

Key Responsibilities

• Provide IT administration and technical support for agency-specific software and hardware systems.
• Set up, configure, and maintain PC desktops, laptops, and related peripheral devices such as printers and scanners.
• Configure and troubleshoot Android and Apple mobile devices.
• Support and troubleshoot LAN/WAN environments, including TCP/IP, DNS, and DHCP protocols.
• Administer, troubleshoot, and provide training for email applications, including Google Suite.
• Manage IT inventory control and track support activities through a ticketing system.
• Resolve issues related to desktop and laptop hardware, software applications, and telephone systems.
• Set up, configure, and manage routers, switches, and wireless access points.
• Identify security vulnerabilities and report security incidents.
• Monitor network and computer systems performance.
• Document system changes, update training materials, and create new procedures.

Required Qualifications

• Proficient knowledge of installing, troubleshooting, and administering Windows Operating Systems, Microsoft O365, Microsoft Edge, and Google Chrome.
• Knowledge of the setup, configuration, and maintenance of PC desktops, laptops, peripherals, and networking.
• Experience with the setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting LAN/WAN environments.
• Experience with email application installation, administration, and troubleshooting.
• Basic experience with IT inventory control, ticketing systems, and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• A valid driver's license, a clean driving record, and reliable personal transportation are required for occasional travel.
• Ability to lift up to 50 lbs and perform repetitive motions.
• Must possess professional and courteous communication skills, customer service orientation, and problem-solving abilities.

Preferred Qualifications

• Experience with McAfee Anti-Virus Software and Adobe Acrobat.
• Good understanding of Network and IT security principles.
• Good organizational and time management skills.
• Ability to create clear technical documentation.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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