Helpdesk Support

DirectClient: Office of the Attorney General of Texas(OAG)
Solicitation Number: SupTech130227ITOps
Title: Helpdesk Support
Location: 300 W. 15th St. Austin, TX 78701
Duration: Until 8/31/2027 with possible extension
Last date for submission: October 7, 2026 (12.00 PM-CST)
Important Note: Position will be ONSITE. Texas local candidates only.

DESCRIPTION OF SERVICES:
To assist in the manual labor and support associated with the computer/docking station refresh project. These staff would be performing the day-to-day work of imaging, replacing the computers and migrating the data. The process by which this is performed will be provided by the agency. These staff will be part of a team which include an agency subject matter expert, and a project manager to coordinate and lead the work. Windows 11 technical support experience would be helpful but is not required.

CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years    Required/Preferred    Experience
1    Required    Skill in handling multiple tasks, prioritizing, and meeting deadlines. Knowledge of personal computers, components, printers and microcomputers terms. Ability to work cooperatively with others in a professional work environment.
1    Required    Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Prepares or assists in the preparation of service record documentation.
1    Required    Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Maintains the necessary security controls over software.
1    Required    Ability to provide excellent customer services. Ability to lift and relocate 30 lbs
1    Required    Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Maintains the necessary security controls over software.
1    Required    Experience using WordPerfect, MS Office Suite. Working knowledge of Windows Operating Systems. Skill in effective oral and written communication
1    Required    Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases.
1    Required    Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
1    Required    Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems and communicate effectively.
1    Required    Education: Graduation from high school or equivalent
1    Preferred    Windows 11 technical support experience.