Tech Coordinator

Technical Responsibilities

• Possess working knowledge of infrastructure devices including:- Routers
• Switches
• Wireless Access Points
• Network Racks and Structured Cabling
• Basic LAN and WAN concepts
• Understand installation and validation processes for network equipment.
• Perform initial troubleshooting for infrastructure-related issues.
• Validate deliverables such as installation photos, cabling confirmation, and device connectivity.
• Ensure field execution aligns with technical scope and device configurations.

Stakeholder Interaction and Global Coordination

• Interact effectively with multiple stakeholders globally across APAC, EMEA, and AMER regions.
• Coordinate with: - Field technicians
• Vendors and supplier partners
• Project Managers
• Resource Coordinators
• Customer site contacts
• Manage bridge calls during execution windows.
• Maintain clear and professional communication across different time zones.

Reporting and Documentation

• Prepare and share structured reports with stakeholders.
• Maintain and update project trackers and documentation.
• Share daily execution updates, risk reports, and closure summaries.
• Ensure documentation accuracy including runbooks, coordination plans, and execution reports.
• Support utilization, status, and operational reporting requirements.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments.
• Strong understanding of infrastructure devices and network fundamentals.
• Knowledge of router, switch, and access point installation processes.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with ability to interact confidently with global stakeholders.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving capabilities.
• High attention to detail and ownership mindset.
• Ability to work independently and in a team environment.
• Willingness to work in a 24/7 work environment supporting US business hours.

Certifications such as ITIL, CCNA, A+, or similar infrastructure-related certifications are desirable.